Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

Hi Nazeer,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#3]

Why weren't my Connects refunded when my client was suspended?

Why am I receiving 93 Connects instead of 100 after upgrading to a Plus membership?

[#4]

Hi Nesra,

If we remove a project’s post because we believe it violates our Terms of Service, Connects you used on that proposal will be returned. Please allow the Connects to be added back to your account automatically. 

If you choose to upgrade your account from Basic to Plus, your free Connects will be prorated. This means that we'll allocate them based on time, or specifically, on how many days have already passed during your billing cycle.

By prorating free Connects, we can be sure that you always get a fair amount, no matter when you make changes to your plan. You can find this information here. 

[#5]

My proposal for the job was declined because my client was suspended. However, the Connects I used for that proposal were not returned. 

[#6]

Hi Nesra,

I checked and can confirm that you have already received credit for Connects used for a recently closed job. You can refer to the Connect History page for more information.

- Pradeep

[#7]

I am with you, tired of not getting work or my connects refund. I would love to purchase connects if they are affordable.

[#8]

Hi Upwork Support,

I hope you're doing well.

Recently, I had two proposals taken back because the job postings turned out to be fraudulent. I was informed that my Connects would be refunded, but I haven't received them yet. Could you please look into this and assist with the refund of my Connects?

Thank you for your help!

Best regards,
Valentina Argaez

[#9]

Hello Valentina,

Thank you for your message. Could you please click on my name and send me a PM with more information about the job posts you are referring to? I will be sure to look into your report and escalate it accordingly. I'd also like to assure you that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Let us know if you need further assistance. 

[#10]

Hi,

     I have been having issues with buying connects, whenever I try to buy connects I get the message ( sorry something went wrong on our end, please refresh the page and try again if this issue keeps happening, please contact customer support) from upwork and my money is refunded 

I have contacted my bank, and they have assured me there are no issues on their end

how can I fix this ? 

[#11]

Hello Joy,

I am sorry to hear about the issue while purchasing the Connects. I checked your account, and it appears that your card payments were declined due to insufficient funds/over the credit limit. Could you please try it again? if the issue persists, please reach out to your card issuing bank again to check the available funds/limit and permission to complete international transactions. 

[#12]

Hello, yesterday I spent connects on an order, and later it was completed by another freelancer. Tell me if they will return to me or not, I apologize if I don’t know something

[#13]

If you spent your connects to send a proposal, they're gone. You only get connects back if the job is a scam and Upwork cancels it.

[#14]

Hi there, 

I have one concern about the Clients find Freelancer profiles themselves and propose job. 

How will the Connects calculate for this case? 

Normally, we send proposals and spend Connects, when Clients contact and interview us, we win the job, and then Upwork will refund Connects for us. 

How about this case? Clients find Freelancer profiles themselves and propose jobs. 

Thanks & regards

[#15]

Hello Duong, 

Thank you for reaching out. When a client invites a freelancer, we require Connects regardless of how they are found. However, some exceptions may apply. Enterprise jobs and “invite-only” job posts will not require Connects to accept invitations to interview.

[#16]

Hi Ivygail J, 

Could you please tell me details more about "some exceptions may apply. Enterprise jobs, as well as private and invite-only job posts, will not require Connects to accept invitations to interview."  ?

How so we recognise which job only private post for us to accept and no need Connects? 

Thanks a lot.

[#17]

Thank you for getting back, Duong.

To clarify, it’s the same, and you can identify them by checking job posts for an “invite-only” distinction.

[#18]

---

 wrote:

Hi there, 

I have one concern about the Clients find Freelancer profiles themselves and propose job. 

How will the Connects calculate for this case? 

Normally, we send proposals and spend Connects, when Clients contact and interview us, we win the job, and then Upwork will refund Connects for us. 

How about this case? Clients find Freelancer profiles themselves and propose jobs. 

Thanks & regards

---

If a client invites a freelancer to a public job, the freelancer needs to use Connects to accept the invitation.

If a client invites a freelancer to a private invite-only job, the freelancer does not need any Connects to accept the invitation.

If a client sends an offer through direct messages, and this is the first direct offer from the client, the freelancer will need to pay a one-time per client Instant Connection Fee of $4.99 USD to accept it.

ETA: No Connects are needed when a client purchases a Project Catalog project or for opportunities with Enterprise clients.

[#19]

Hi Brother, 

"If a client sends an offer through direct messages, and this is the first direct offer from the client, the freelancer will need to pay a one-time per client Instant Connection Fee of $4.99 USD to accept it."

--> We only pay one time per Clients Instant Connection Fee of $4.99 USD to accept it. So, it means the next contract per Milestones at the same this Client or other Contract related to this Client when they send by UW messages. We don't need to pay any more. Is it right? Brother

"If a client invites a freelancer to a private invite-only job, the freelancer does not need any Connects to accept the invitation." 

How do we recognise that this case, Brother?

Thanks a lot, Brother

[#20]

---

 wrote:

Hi Brother, 

"If a client sends an offer through direct messages, and this is the first direct offer from the client, the freelancer will need to pay a one-time per client Instant Connection Fee of $4.99 USD to accept it."

--> We only pay one time per Clients Instant Connection Fee of $4.99 USD to accept it. So, it means the next contract per Milestones at the same this Client or other Contract related to this Client when they send by UW messages. We don't need to pay any more. Is it right? Brother

---

Yes.

[#21]

Thank you so much, Brother. 

And how about this one? Brother.  

"If a client invites a freelancer to a private invite-only job, the freelancer does not need any Connects to accept the invitation." 

How do we recognise that this case, Brother?"

[#22]

---

 wrote:

Thank you so much, Brother. 

And how about this one? Brother.  

"If a client invites a freelancer to a private invite-only job, the freelancer does not need any Connects to accept the invitation." 

How do we recognise that this case, Brother?"

---

It will be clearly displayed.

[#23]

Thank you so much, Brother 

Thanks all here. 😉🙏🏻

[#24]

---

 wrote:

Thank you so much, Brother 

Thanks all here. 😉🙏🏻

---

You are welcome.

[#25]

I have already sent 8 offers to different people that I am ready to do their work, but they do not respond, and 1 person’s order was completed by another freelancer. Tell me, should I get my connections back or not?

[#26]

Do not bring back. If he hires someone else, yours will be cancelled. So, don't worry