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Naeem's avatar
Naeem K Community Member

Connects

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.

 

To purchase Connects, go to Settings > Membership & Connects and click on the green 'Add More Connects' button. From there, select the amount to buy and click on the 'Buy Connects' button. Please note, that if you have sufficient funds on your Upwork balance, the charge will be applied to your Upwork balance. You can check out this help article to learn about the available Billing Methods.
 
~Andrea

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Hasan's avatar
Hasan H Community Member

look my earnings are 10$ as i have completed my order yesterday. but i cant locate the "upwork balance " as a payment option

both SS are attached as follows.

b3385046_1-1728467118635.png

 

b3385046_0-1728467037148.png

 

 

Mykola's avatar
Mykola A Community Member

No need to set it. Account used first always. Then another method you set if money not enough.

Muhammad's avatar
Muhammad A Community Member

When you have an available balance, you will be able to make a purchase.

Sajid's avatar
Sajid A Community Member

Hi,

I have applied for many jobs that are now 1 month old but still listed in the submitted proposals.

When do these posts expire?

And, why don't we get our connects back if a nonserious person posts a job but doesn't hire anyone?

Ivygail's avatar
Ivygail J Retired Team Member

Hello Sajid,

 

Thank you for reaching out. By default, job posts on the platform are open for 30 days. If no freelancer is selected within 30 days or there is no activity, the job will expire. I want to clarify that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

 

~Ivy
Dino's avatar
Dino O Community Member

I recently moved to Portugal, and I started working on upwork couple of months after moving.

I submitted a proposals for over 80 connects, then my account gets restricted due to location verification. after 2 days later of verifying the account and getting it back live, I get surprised that all the proposals I sent were automatically withdrawn and no refund on connects.... I mean thats a total rip off!

Ronna's avatar
Ronna P Retired Team Member

Hi Dino,

 

I'm sorry to hear about your frustration with your withdrawn proposals due to your account status. Unfortunately, used Connects are not returned when proposals are withdrawn due to accounts getting suspended for non-compliance to our verification requests in a timely manner. Please know that I've taken note of your concern as feedback; likewise, we will continue providing updates to the Community about the team's initiatives.

 

~Ronna
Vlad's avatar
Vlad B Community Member

I can't understand how much cost a connect? 

In this page it says the price is $0.15 

https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects

 

But in the plans page, it says $1 per connect (WAY TO MUCHHHH)

 

So what is going on, what is the right price? 

John's avatar
John K Community Member

That’s the old plus plan, which will go away on June 25. Until then, if you’re a plus member and used all your connects, you can still buy them for $1 each.
__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Vlad's avatar
Vlad B Community Member

So after the 25th June, the price will be 0.15$ ?

Avery's avatar
Avery O Community Manager

Hi Vlad, 

 

Once you have moved to paid connects, connects will cost $0.15 each. Please note that when you have moved to paid connects, you will be able to purchase connects in bundles:

  • 10 for $1.50
  • 20 for $3
  • 40 for $6
  • 60 for $9
  • 80 for $12

You can view FAQs about paid Connects and a video explaining the change from our Head of Product, here.


~ Avery
Vlad's avatar
Vlad B Community Member

I have moved to the plus plan, and it's the 25th.

My connects still cost $1.

Goran's avatar
Goran V Retired Team Member

Hi Vlad,

 

I`m sorry about the confusion. Just to confirm that you`re still on our old connect plan, once you`re moved to our new one which will be very soon connects will cost $0.15. Thank you.

~ Goran
Upwork
Vlad's avatar
Vlad B Community Member

It should be today right?

Goran's avatar
Goran V Retired Team Member

Hi Vlad,

 

Unfortunately I`m not sure. Once you`re moved to our new Connect plan the price per connect will be reduced to 15 cents. Thank you.

~ Goran
Upwork
Vlad's avatar
Vlad B Community Member

How can I move to the new plan? I can't understand...

Goran's avatar
Goran V Retired Team Member

Hi Vlad,

 

We are gradually moving freelancers to paid Connects. You will receive an email reminder before this takes place. You’ll also see a pop-up notification in your Upwork account once your account is moved to paid Connects. Thank you.

~ Goran
Upwork
Vlad's avatar
Vlad B Community Member

There is any way to make the process faster? I moved to the plus only because I thought I will have connects for $0.15 cents.

Goran's avatar
Goran V Retired Team Member

Hi Vlad,

 

I understand your frustration with this but unfortunately we can't expedite this.  Once you`re moved to our new plan the price for the Plus plan will be changed to $14.99 and you will also see a notification on your home page about it. Thank you.

~ Goran
Upwork
Paul's avatar
Paul N Community Member

Can I buy connect with Bitcoin 

Paul's avatar
Paul N Community Member

How can I buy connect 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Paul,

 

You can buy Connects by going to Settings > Membership & Connects. Additionally, to answer your other question above, you can't use any sort of Cryptocurrencies to buy them. You can go to this article to learn more about the billing methods you can use.

~ Luiggi
Farzona's avatar
Farzona M Community Member

Hello Avery, my name is Farzona. I registered on Upwork in August of this year, but I haven't submitted any proposals yet. Yesterday, I received an invitation for an interview, but I couldn't accept it because I didn't have any connects. I didn't receive my 100 connects during registration. What could this be related to? Did the rules change? I couldn't find this information anywhere. 

Thanks Farzona 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Farzona,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

About submitting a proposal to an invite, beginning June 6, 2024, when clients invite you to apply to a job, you’ll need to use Connects to submit a proposal for consideration. Upwork is making this change to help ensure that clients spend their time reviewing proposals from those freelancers most eager to work with them. This change means that no matter how or where freelancers have discovered a job, Connects will be needed to apply. You can find this information on this thread

~ Joanne
Upwork
Minahil's avatar
Minahil A Community Member

Is this the same plan for now?