Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

Hi Minahil,

We truly appreciate you reaching out. We understand that you wanted to get an update on this old thread. For the Freelancer Basic Plan, Connects cost $0.15 (USD) each and are sold in bundles of 10, 20, 40, 60, or 80. Please note that the maximum balance of Connects you can have at any time is 200 and you can roll over 200 Connects per billing cycle. 

You can also upgrade your plan to Freelancer plus where you’ll get 80 Connects per month (70 included with your plan purchase, and 10 FREE from Upwork!) for $14.99 USD a month.

Feel free to check this help article for more details. 

[#3]

Nice update 

[#4]

Re:  Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

I just paid $15 USD via paypal just now  ...  but it is still showing that I have zero connects.

[#5]

Hello Trifee,

Thank you for reaching out to us. I checked your account and could not find a transaction history for the purchased Connects. Could you please provide the reference number or transaction ID?

[#6]

hi

[#7]

I already buy my 100 connects
Thank you!

[#8]

Hey everyone my recent proposal was viewed but  not returned the connects any solution for this ?

[#9]

Hi Rashid,

You do not get your Connects back if the proposals are viewed. We return Connects only when the job is canceled by the client without hiring or removed by Upwork for a TOS violation. This is not applicable to expired job posts. 

- Pradeep

[#10]

Hello
After greetings
I currently do not have money to deposit in an ATM card and pay cash for the connections
Can I search for jobs and register for them and when I accept the first job, it will be deducted from my salary for this thing

with my respect

[#11]

Hello Samiha,

Thank you for your message. You'll need to add a billing method, and you can choose to use your available balance from your Upwork earnings or pay with your billing method. If you'd like to learn more about the billing methods available, feel free to check out this article.

I understand that you are unable to purchase Connects right now, so don't worry! You can still showcase your skills and increase your chances of landing a contract without using Connects by creating a "Project Catalog." The Project Catalog allows clients to discover your services. By creating a project, clients can view your listing and learn more about what you offer. Clients find you by searching for the skills and services you provide. You can find more information on how to get started with Project Catalog here.

Additionally, I encourage you to check the available learning paths in the Academy section to help you get started freelancing on Upwork.

[#12]

Hi all,

The Clients search Profiles and invite and finally propose Hourly contracts.

Question:
Do we pay any cost or spend Connects for this? 

I've concerned about the Hourly Contract in this situation. Do we pay anything first time for we have Hourly contract like this? 

Kindly help to make clear it.

Thanks a lot.

[#13]

Hi Duong,

I want to clarify that there is no cost to accept an offer from a Direct Message, and Connects are not needed when a client invites you to submit a proposal or sends you an offer. Feel free to visit this helpful article to learn more. 

[#14]

Thank you so much Ivygail J. 
It's so clear and enough information. 

Thanks

Thuy Duong

[#15]

You are most welcome, Duong!

[#16]

Hello,

I attempted to purchase a Connect but encountered an error after completing the payment. I received the following message: "Sorry, something went wrong on our end. Please refresh the page and try again."

I have refreshed the page multiple times, but the issue persists. Could you please assist me in resolving this matter?

Thank you for your help!

Best regards,
Sagar Chavada

[#17]

Hi Sagar,

I checked and can confirm that someone from the team has already updated your ticket to assist you further. Please check the information they shared with you here. 

[#18]

Hey I last friday I have applied for a job thats required 19 connects so that proposal was viewed but not returned the connects  can you guide me why not returned the connects??

[#19]

Hi Rashid, 

Thank you for sharing your concern. I'd like to share that used Connects may be returned under the following circumstances:

• If a project is canceled by the client without making a hire, the Connects used on that proposal will be returned to you for reuse. This does not apply to expired job posts.
• If a job post has been removed by Upwork for a Terms of Service violation, the Connects used on that proposal will be returned for you to reuse

You can learn more by visiting this helpful page.

[#20]

Hi Ronna 
Thank you for your help
I have one question if a proposal only viewed connects doesn't return ?? before when my proposal was viewed by client the connects returned to me by upwork that why i m asking to you?

[#21]

Hi Rashid,

Please confirm which proposal you are referring to so we can check further.

[#22]

 This one please check and let me know if more information you need from me?

 

[#23]

Hi Rashid,

Thanks for following up and for sharing a screenshot. I checked, and these projects are still active and the client might still be deciding on the next steps for his project. When you use your Connects, you’re using them to promote your services to prospective clients. This means that if clients are still reviewing the job, then you still have the chance to win it. As Ronna has shared, Connects may be returned under the following circumstances:

• If a project is canceled by the client without making a hire, the Connects used on that proposal will be returned to you for reuse. This does not apply to expired job posts.
• If a job post has been removed by Upwork for a Terms of Service violation, the Connects used on that proposal will be returned for you to reuse

[#24]

Hello,
I have a question, please. Could you tell me why my connects decrease every day even though I’m not making any proposals?

[#25]

Hello Khalil,

I noticed that your "Availability Badge" is turned on. Here is a screenshot for your reference. Please know that the Connects are charged when you keep the Availability Badge on. This will be deducted from your Connects on a daily basis. For all the details on the Availability Badge, please see here.

[#26]

I'm new to upwork, noticed  1 connect being auto deducted twice everyday from my account. Anyone know why, how do I stop this, else soon I run out of connects.