Connects

[yeasir20109037]

My current connects cycle is showing 11 sept- 10 Oct. today is 12 Oct. I did not receive free 10 connects of this month. 
Every 11th of the month , I receive 10 free connects. However, this time I did not receive the free connects.
I want to know why?

[AleksandarD · Accepted solution]

Hi Abdullah,

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[023319e1]

I haven't received free connects. My billing cycle ends on 24th every month.

[AndreaG]

Hi Mehreen,

Someone from our team will reach out to you via support ticket in order to assist you further.