Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

there were alot of jobs I applied for and then they were no longer available and i didnt get any connects back so i want to know if i would be able to get my connects back or no

[#3]

Hi Mohamed,

Connects are returned only if the client removes the job without hiring a freelancer or if Upwork cancels it for a TOS violation. This is not applicable to expired jobs. 

- Pradeep

[#4]

Hello Please Where Can I Ask For A Refund of $20 For The Money I Paid ? I Didn't Receive Any Job Offer & All My Connects Were Wasted !! Best Regards Saad Ghalayini

[#5]

If you paid $20 for Connects, there are no refunds. Not receiving job offers or invites does not generate a refund. Even if a refund was available, the refund would be Connects--not $20.

[#6]

How Can I Ask For Connects Refund ?

[#7]

Read Clark's post again.

You aren't getting a refund.

[#8]

If you want to freelance, learn about freelancing and vetting.

If you want to freelance here, do the above and use the Academy link at the top of the page to learn how to use the platform. Otherwise, the scammers will be your customers.

It often takes dozens, or even one hundred proposals before you may find a job.

[#9]

Hello,

I didn't receive my monthly free connects for the month of July. How to get them?

[#10]

Hi Ayesha,

I checked and can confirm that the monthly free Connects were already credited to your Upwork account on July 22nd. 

- Pradeep

[#11]

www.community upwork .com 

[#12]

Well, I fully accept the setting that we are not getting the connects back if we are not selected, as an encouragement for those who excel among the workers and show how serious we are on the bidding. But if the client never comes back, leaving it expire, the behavior itself is not serious, honestly speaking not even showing respect. Will the client be billed for publishing the request and might get refund if they hire someone/come back to cancel the job? Otherwise, this seriousness is unilateral and will become a game that only Upwork as a platform benefits if it is allowed that someone randomly post meaningless requests as a trial and never comes back without any punishment. I found that there are many unthinkable/fake projects on this platform. 

Given the customer service, I find it very difficult to find my answers. We have to publish our questions to a public community to get answered without following follow-up if the questions were not answered properly. These are the experience feedbacks I had in the past two months. Thanks. 

[#13]

A client who refunded:👌

On the other side, a hell lot of clients who open a job vacancy , get applicants and Vanish like below

1. https://www.upwork.com/jobs/~0160b6efdbe17f1d1d

2. https://www.upwork.com/jobs/~01131178c342e35c85

Why is this fast-paced company not hiring fast-paced? Out of 50+ proposals, they could not get a single talent. Strange.

Why don't they cancel the job if no hire is made and refund the connections?

The above ones are samples. I could easily pull 20 such clients from my account. They have been idle with the hiring for more than a month.

Dear Upwork, You are one of the Key players in this space. We still believe that we can rely on you for our sustainable career.  please do something about this. Thanks.

[#14]

Dear Upwork Team and all, 

I would like to ask about the situation in the attachment. Do I get Connects back? 

[#15]

Only if jobpost will be deleted for ToS violation.

[#16]

It means we can't get Connects again. Oh 🤔

[#17]

Hi,

My name is Elgun Mehdiyev, and I am a new member on Upwork. Recently, I purchased 100 connects for (reference # 716423705). As a first-time user, I was also given a few additional connects.

Since I haven't used the 100 connects and do not plan to, I am kindly requesting a refund. Unfortunately, I couldn't find an option to request a refund on the website. I also tried using the chat feature, but it did not connect me to a real person or resolve my issue. Additionally, there is no customer service email provided on the website, which has been quite frustrating.

I would appreciate it if my request could be forwarded to the customer service team. Thank you for your assistance.

Best regards,
Elgun Mehdiyev

[#18]

Hi Elgun,

Thank you for your message. I regret to inform you that we do not offer refund for Connects that are purchased but not used. Should you have any additional questions or need further assistance, please don’t hesitate to reach out.

- Pradeep

[#19]

How to get connects in free, here is some way to earn the connects?

[#20]

I don't know if it is worth it to buy connects. 1 application needs 14-16 connects unlike in some platforms that only needs 1 or 2 onnects to send an application. I feel sad.

[#21]

Sending an offer now needs 14-20 connects per project and it cost me a lot. I am trying to look for a project but 60 connects is ony for 3 proposals. unlike in other platforms that only needs 1 or 2 connects to send an offer. I don't know if it is worth it to buy again.

[#22]

Hello Upwork team,

It seems to me that I haven't received the free connections after logging in. It's been more than 24 hours since I signed up, and I haven't received them yet. Could you please help me?

Thank you,

[#23]

I applied for a job and return to the feed. And I saw the same client posting the same job with the same description. It's Scam to drain out the connects.  I want my connects back, Upwork. I have attched both files. One is the one I applied for and the 2nd one is another but similar job post from the same client.

[#24]

Dear Upwork Moderators, please respond.

[#25]

Hello 

Thank you for bringing this to our attention. I have notified our team and shared your report for further review. Please be assured that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. 

Also, please check this article for more information on using the flag option to report inappropriate content. Feel free to message us if you need further assistance.

[#26]

Thank you