May 2, 2024 09:32:37 PM Edited May 3, 2024 01:15:32 PM by Andrea G
I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.
Solved! Go to Solution.
May 3, 2024 01:16:11 PM by Andrea G
Hi all,
As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.
Oct 11, 2024 01:05:23 PM Edited Oct 19, 2024 03:15:37 AM by Ivygail J
Hello Samiha,
Thank you for your message. You'll need to add a billing method, and you can choose to use your available balance from your Upwork earnings or pay with your billing method. If you'd like to learn more about the billing methods available, feel free to check out this article.
I understand that you are unable to purchase Connects right now, so don't worry! You can still showcase your skills and increase your chances of landing a contract without using Connects by creating a "Project Catalog." The Project Catalog allows clients to discover your services. By creating a project, clients can view your listing and learn more about what you offer. Clients find you by searching for the skills and services you provide. You can find more information on how to get started with Project Catalog here.
Additionally, I encourage you to check the available learning paths in the Academy section to help you get started freelancing on Upwork.
Oct 11, 2024 11:32:35 AM Edited Oct 11, 2024 12:57:32 PM by Duong L
Hi all,
The Clients search Profiles and invite and finally propose Hourly contracts.
Question:
Do we pay any cost or spend Connects for this?
I've concerned about the Hourly Contract in this situation. Do we pay anything first time for we have Hourly contract like this?
Kindly help to make clear it.
Thanks a lot.
Oct 11, 2024 01:41:54 PM Edited Oct 11, 2024 02:05:08 PM by Ivygail J
Hi Duong,
I want to clarify that there is no cost to accept an offer from a Direct Message, and Connects are not needed when a client invites you to submit a proposal or sends you an offer. Feel free to visit this helpful article to learn more.
Oct 11, 2024 02:43:05 PM by Duong L
Thank you so much Ivygail J.
It's so clear and enough information.
Thanks
Thuy Duong
Oct 12, 2024 07:21:59 PM by Sagar C
Hello,
I attempted to purchase a Connect but encountered an error after completing the payment. I received the following message: "Sorry, something went wrong on our end. Please refresh the page and try again."
I have refreshed the page multiple times, but the issue persists. Could you please assist me in resolving this matter?
Thank you for your help!
Best regards,
Sagar Chavada
Oct 13, 2024 02:05:51 AM by Rashid A
Hey I last friday I have applied for a job thats required 19 connects so that proposal was viewed but not returned the connects can you guide me why not returned the connects??
Oct 13, 2024 03:02:45 AM by Ronna P
Hi Rashid,
Thank you for sharing your concern. I'd like to share that used Connects may be returned under the following circumstances:
You can learn more by visiting this helpful page.
Oct 13, 2024 11:14:37 PM by Rashid A
Hi Ronna
Thank you for your help
I have one question if a proposal only viewed connects doesn't return ?? before when my proposal was viewed by client the connects returned to me by upwork that why i m asking to you?
Oct 14, 2024 04:50:46 AM by Joanne P
Hi Rashid,
Please confirm which proposal you are referring to so we can check further.
Oct 15, 2024 11:15:51 PM by Rashid A
This one please check and let me know if more information you need from me?
Oct 16, 2024 05:38:23 AM by Joanne P
Hi Rashid,
Thanks for following up and for sharing a screenshot. I checked, and these projects are still active and the client might still be deciding on the next steps for his project. When you use your Connects, you’re using them to promote your services to prospective clients. This means that if clients are still reviewing the job, then you still have the chance to win it. As Ronna has shared, Connects may be returned under the following circumstances:
Oct 13, 2024 03:39:17 PM by Khalil C
Hello,
I have a question, please. Could you tell me why my connects decrease every day even though I’m not making any proposals?
Oct 13, 2024 04:26:42 PM by Ivygail J
Hello Khalil,
I noticed that your "Availability Badge" is turned on. Here is a screenshot for your reference. Please know that the Connects are charged when you keep the Availability Badge on. This will be deducted from your Connects on a daily basis. For all the details on the Availability Badge, please see here.
Oct 13, 2024 04:53:57 PM by Jacqueline Joo Yee A
I'm new to upwork, noticed 1 connect being auto deducted twice everyday from my account. Anyone know why, how do I stop this, else soon I run out of connects.
Oct 13, 2024 06:41:45 PM by Joanne P
Hi Jacqueline,
I checked your account and saw that you've enabled your Availability Badge. You can check your Connects transaction here. It seems like you've already switched it off, so it won't continue to charge you Connects anymore.
Oct 14, 2024 10:25:31 PM by Osola M
Is still possible to get a shopify contract if I have 100 comnect as a freelancer would clients consider my proposal?
Oct 15, 2024 03:28:52 AM by Joanne P
Hi Osola,
I checked your account, and it doesn't look like you have Connects available yet. You use Connects to submit proposals to jobs you are interested in.
Oct 15, 2024 02:29:18 AM by Manar S
Hello,
I an on freelance basic plan, it was expected that I would receive 10 monthly free connects without any charges, unfortunately I did not receive any sunce my registration.
Oct 15, 2024 06:19:36 AM by Joanne P
Hi Manar,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Oct 15, 2024 02:43:56 PM by Bethel E
I was told Upwork gives free 10 connect monthly,has it stopped?
Oct 15, 2024 05:05:05 PM by Ivygail J
Hello Bethel,
I checked your account, and it shows that the 10 Connects credits were applied on October 9, 2024. You may click this link to view your Connects history. It looks like you have turned on your Availability badge. Here is a screenshot for your reference. You can learn more about the Availability badge here.
Oct 15, 2024 06:05:31 PM Edited Oct 15, 2024 06:14:36 PM by Duong L
How can we get Jobs and don't need to spend Connects or any cost?
Clients don't feel horrible and stressful cause of volume of Proposals and don't match requirements.
And Upwork increase their revenue.... become better platform....
Oct 15, 2024 09:41:43 PM by Joanne P
Hi Duong,
Thanks for reaching out. In the following cases, you are not required to use Connects:
You can find more information in this help article.