Connects

[#1]

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

[#2]

Hi Jacqueline,

I checked your account and saw that you've enabled your Availability Badge. You can check your Connects transaction here. It seems like you've already switched it off, so it won't continue to charge you Connects anymore.  

[#3]

Is still possible to get a shopify contract if I have 100 comnect as a freelancer would clients consider my proposal?

[#4]

Hi Osola,

I checked your account, and it doesn't look like you have Connects available yet. You use Connects to submit proposals to jobs you are interested in. 

I encourage you to check out the following Upwork Academy courses to help you get started:

• How to create your profile
• Finding work
• Profile Title & Overview
• Building Your Portfolio
• Submitting Proposals

You can also sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork. Additionally, please check out this helpful article about how you can use Connects. 

[#5]

Hello, 

I an on freelance basic plan, it was expected that I would receive 10 monthly free connects without any charges, unfortunately I did not receive any sunce my registration.

[#6]

Hi Manar,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#7]

I was told Upwork gives free 10 connect monthly,has it stopped?

[#8]

Hello Bethel,

I checked your account, and it shows that the 10 Connects credits were applied on October 9, 2024. You may click this link to view your Connects history. It looks like you have turned on your Availability badge. Here is a screenshot for your reference. You can learn more about the Availability badge here. 

[#9]

How can we get Jobs and don't need to spend Connects or any cost? 
Clients don't feel horrible and stressful cause of volume of Proposals and don't match requirements. 
And Upwork increase their revenue.... become better platform....

[#10]

Hi Duong,

Thanks for reaching out. In the following cases, you are not required to use Connects:

• When a client invites you to submit a proposal
• When a client sends you an offer

You can find more information in this help article. 

[#11]

I submitted my proposal for a job and boosted it using 22 connects. However, I recently noticed that the job was closed and cancle  without hiring anyone. Since the job is no longer available, I kindly request a refund of the connects used for this proposal.

[#12]

Hi AL,

Thanks for reaching out! In the following cases, these Connects will be returned:

• If a client cancels a project before a contract is made, the Connects you used on that proposal will be returned. This does not apply to expired job posts
• If we remove a project’s post because we believe it violates our Terms of Service, Connects you used on that proposal will be returned

In these cases, Connects are credited back to your account for reuse — not for a refund of their cash value. You can check this help article for more information. 

[#13]

I believe that freelancers should get their connects returned to and credited back to them if potential clients never take the time to even look at a freelancer's proposal for more than a week! Why is it fair to pay for and buy connects for proposals that are never looked at by these potential clients? I feel like I'm wasting my money!

[#14]

I agree with this — especially since, in this past week alone, I have put thought into presenting five proposals and not one has been looked at.

[#15]

Hi Ronald,

Thank you for sharing your concern. I would like to clarify that used Connects may be returned under the following circumstances:

• If a project is canceled by the client without making a hire, the Connects used on that proposal will be returned to you for reuse. This does not apply to expired job posts.
• If a job post has been removed by Upwork for a Terms of Service violation, the Connects used on that proposal will be returned for you to reuse

You can learn more by visiting this helpful page.

[#16]

Hi Ronna,

Appreciate your response! I already knew the information you provided, thank you for that, but that still doesn't give my question a remotely satisfying answer. I'll state my opinion/question once more, why isn't fair for freelancers to receive their connects back to them if the client 1) Doesn't even look at the proposal 2) Takes longer than a week to decide who or if they're going to hire at all? It is my opinion that if a client is given a certain amount of time that they have to either hire someone or cancel the job altegother, it wouldn't hurt them in any way! Please don't misunderstand me, if the client hires someone else, if I don't get the job, I'm ok with that, connects are then gone, perfectly fine! But again, if none of those things happen, and the client doesn't even look at the proposal, takes weeks to decide, or here's another way of putting it, why do you think it's not appropriate for the freelancers to then have their connects returned to them, all of that being said? What's a good reason for that?

Thank you for your time!

[#17]

Hi Ronald,

I am stepping in for Ronna. I wanted to share that, at this moment, only the two conditions mentioned by Ronna are eligible for a Connects refund. We truly appreciate you taking the time to share your feedback and concerns with us! Rest assured, your thoughts are shared with the entire team, and we will keep the Community updated on our initiatives.

[#18]

Thank you Ivygail, appreciate the response!

[#19]

You are most welcome, Ronald. If you have any questions or need help in the future, feel free to contact us in the community anytime.

[#20]

Hey Upwork,

My monthly free connect is due and am yet to receive it. May I know why the delay please?

[#21]

Hi Lucia,

I checked and I see that the monthly Connects for October is already credited to your Upwork account on October 17th, 2024. You can refer to the Connect History page for more information. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#22]

Thank pradeep

I will look at it.

[#23]

hello , i m a newbie and i dont have money to buy connects so i can post for a job i heard that i can do some surveys and gain some connects if you can help me with the link or anything would be great . 

[#24]

Hello Ghribi,

We don't have any promos available at the moment. Periodically, Upwork sends offers via email, at events, and through partnerships. Please ensure you've opted in to receive marketing emails in your notification settings to ensure you get the marketing emails. If you set up your notifications settings and don’t get any marketing emails, please contact the Upwork Support Team through this page.

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will receive 50 initial free Connects to further help you get started on Upwork and also start receiving your monthly free Connects that come with your membership.

I understand that you are unable to purchase Connects right now, don't worry! You can still showcase your skills and increase your chances of landing a contract without using Connects by creating a "Project Catalog." The Project Catalog allows clients to discover your services. By creating a project, clients can view your listing and learn more about what you offer. Clients find you by searching for the skills and services you provide. You can find more information on how to get started with Project Catalog here.

[#25]

I recently purchased connects to bid on multiple job posts, many of which are still active. However, yesterday I noticed that all the jobs I had bid on were marked as withdrawn in my profile and moved to the archive. As a result, the money I spent on these connects seems to have been wasted.

I believe this issue may have occurred when Upwork requested verification of my government ID, as I received an email asking to verify my identity around the same time.

I would like to request that the connects I paid for be reinstated to my account.

[#26]

Hi Raj, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.