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Naeem's avatar
Naeem K Community Member

Connects

I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.

 

To purchase Connects, go to Settings > Membership & Connects and click on the green 'Add More Connects' button. From there, select the amount to buy and click on the 'Buy Connects' button. Please note, that if you have sufficient funds on your Upwork balance, the charge will be applied to your Upwork balance. You can check out this help article to learn about the available Billing Methods.
 
~Andrea

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872 REPLIES 872
Darshan's avatar
Darshan T Community Member

Its not a scam when you consider the marketing work you have to put up to gain a contract without Upwork. This platform has always been a great source of earning for me and have given long term contracts too. As Laurs suggests, you need to filter job opportunities and apply for only the ones that fits and feels best for you. Consider the membership, $20/month is reasonable price.

Mike's avatar
Mike P Community Member

$20 for 100 creds with an average bid being 22 would give me 4 chances to bid a month if I don't want to spend more. Marketing yourself can be done efficiently, but the idea that it puts you in front of much more than 4 people for $20 is what I'm getting at.

 

Extrapolate that to a budget of $100 a month to pay for a Google Ad vs $100 worth of credits that lock you into 22 oppurtunities vs lead potential on an ad running all month in your keyword and location.

Ruth's avatar
Ruth O Community Member

What is the meaning of connects and how can I get a promo code

I am really in need of a work fromhere to cater for myself..

 

Luiggi's avatar
Luiggi R Moderator

Hi Ruth,

 

You use Connects to submit proposals to clients when you're interested in applying for a project. You can learn more about how they work in this article

 

We don't have any discount codes or promos available at the moment. Upwork periodically sends offers via email, at events, and through partnerships. Please ensure you've opted in to receive marketing emails in your notification settings to ensure you get the marketing emails. If you set up your notifications settings and don't get any marketing emails, please get in touch with the Upwork Support Team through this page.
~ Luiggi
Matt's avatar
Matt C Community Member

I just realized that Connects expire after a year. Can someone expain to me how our money expires??? This feels unethical and not even sure how that is legal. 

Kapil's avatar
Kapil J Community Member

There are many jobs recently I have seen where clients joins on the same day and post the jobs. Then freelancers use their connects and then we find job is cancelled, it is also same job is closed without hiring. but I dont see connects are getting refunded.

 

Please have a look and correct your system. We are buying connects with our hard earned money and new clients (altered) are cheating.

Thomas J's avatar
Thomas J M Community Member

I've been noticing this happening for months and instances of this have been reported to Upwork - nothing has changed.

Luiggi's avatar
Luiggi R Moderator

Hello Kapil,

 

Connects are automatically refunded when a client cancels their job post before starting a contract with a freelancer, or if their job post is removed from the platform because it violates the Terms of Service

 

I've reviewed your Connects History and the jobs you've recently applied to and can confirm that everything is accurate. You may visit this article to learn more. 

~ Luiggi
Disha's avatar
Disha P Community Member

Hii, I created my profile but still not getting any free connects from upworks. 

Disha's avatar
Disha P Community Member

I just want to know when my profile have been verified from upworks?

Priya's avatar
Priya P Community Member

If am getting back my purposals then how much will I be getting?

Mykola's avatar
Mykola A Community Member

No.

Usama's avatar
Usama Z Community Member

Hello, I made my Upwork account a month ago and still not get any single connects on my profile. I don't know what is the issue kindly solve this and send me connects. thanks

Joanne's avatar
Joanne P Moderator

Hi Usama,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Achraf's avatar
Achraf M Community Member

Hello

When I buying the freelancer plus I supposed to get 100 connects but I got just 95 why ?

Mykola's avatar
Mykola A Community Member

90, not 100.

Pradeep's avatar
Pradeep H Moderator

Hi Achraf,

 

When you upgrade your account from the Basic to the Freelancer Plus plan, your free Connects will be prorated. You can refer to this help page for more information. 

 

- Pradeep

Henok's avatar
Henok A Community Member

I just created my freelancer account yesterday and i didn´t get my free Connects yet, what should i do? 

Giang's avatar
Giang T Community Member

Hi All

 

My friend has many Connect Points and wants to share with me some.

Could she transfer her Connect Points to others?

Natasha's avatar
Natasha P Community Member

Hi there, Giang. No, this is not possible to transfer connects between different accounts. 

Jay's avatar
Jay K Community Member

I often receive invitations to submit proposal. Interestingly, today after submitting to the invitation, I had to pay with connects. This was not there earlier. This is a new thing introduced by Upwork. God bless!

Vivian's avatar
Vivian U Community Member

IMG_8006.jpeg

Luiggi's avatar
Luiggi R Moderator

Hi Vivian,

 

Thank you for reaching out. This is because you've already received a refund for the Connects you used when you applied for this job. If you go to your Connects History page and filter the last 90 days, the refund should be visible as issued on May 28th.

~ Luiggi
Md Harun Or's avatar
Md Harun Or R Community Member

The job is closed without hiring anyone, then what about refund of the connects?

 

**Edited for Community Guidelines**

Mykola's avatar
Mykola A Community Member

Yes, it must be refunded if closed without hiring.

Up to 48 hrs.

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