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Contact Information Under Payment Option

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Active Member
Nova Grail A Member Since: Nov 13, 2019
1 of 4

I am entering my contact number under the payment option but giving me an error. Please show me the correct format on how to input it. I'm from the Philippines

**Edited for Community Guidelines**

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Nova,

 

Please remove the plus (+) sign under your phone number and try submitting your information. If you receive any other errors after this, let me know. Thank you.


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Brett S Member Since: Jun 1, 2020
3 of 4

Hi Goran - i cant seem to list mine either ( australian)

I have entered in this format

+61 4xxxxxxx

614xxxxxxx

6104xxxxxxxx

( please note I used X to show format but hide from this forum- I did use my actual number0

If you can give an example so I can copy - otherwise how do i raise a support case?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Brett,

 

Please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country area, make sure to wrap the country code in brackets and add a space between the country code and the phone number. If you are still having issues with this, please send me a private message with more information so that I can check and assist you further.
 
Thank you.
~ Aleksandar
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