I need to contact Upwork support. I have tried several times, but there is no one to help. I have entered the times, and then the "Upwork Contact Support" has opened. I mentioned my issue there and sent it. But the case wasn't opened. Please help me to solve the issue. Thank you
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I have a question - why can no one contact Upwork directly? Does any contact with Upwork have to appear by invitation through this help community? This seems a very sneaky way of conducting your business, and rather random too. I have a financial issue that is very important to me and there is no direct way of contacting Upwork - is this actually legal practice? It certainly isn't best practice is it?
re: "is this actually legal practice?"
Yes, it is perfectly legal.
re: "I have a question - why can no one contact Upwork directly?"
You CAN context Upwork directly. There 9 channels for doing so.
Support Desk ticket
These vary in terms of availability.
Not all of them are intended for all people at all times. I recommend Community Forum for most questions.