Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Contact suspended

michal-wor
Active Member
Michal M Member Since: May 17, 2020
1 of 2

Hey!

Me and my client got our contact suspended for some reason. The content of the email I got is below:

**Edited for community guidelines**


Just wanted to ask, what kind of suspension is that and why?

Thanks in advance for any responses!

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 2

Michal M wrote:
Me and my client got our contact suspended for some reason. 
Just wanted to ask, what kind of suspension is that and why?

When that happens early Friday morning UTC, it almost invariably means the client failed to pay fro some hourly contract (last week's hours) since Monday.

There is nothing you can do, the client needs to get in touch with Upwork and sort it out.

 

Generally, as soon as the client pays, the contract becomes active again automatically. I have a client whose contract befomes suspended every second week... She usually fixes it within an hour or two.


Edited to add: Just went to my email and what do I see? Smiley Very Happy

 

on hold.png

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS