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Safar's avatar
Safar A Community Member

Continuation of project

Hi,

I have started a project with a client some days before. And after three days, I got a message, that "Order is on hold". Then I have messaged the client several times that what has happened? And when will it get resolved. The client said that the issue is resolved, And I could continue the project. Now, I have completed the work. And waiting for the delivery of the work. But, I am still seeing a suspension mark on the job.

 

Could anyone tell me, what should I do? Should I deliver the work?

Looking forward to hearing from the community.

 

**Edited for Community Guidelines**

1 REPLY 1
Aleksandar's avatar
Aleksandar D Community Manager

Hi Safar,

 

If there is a problem with your client’s Upwork account, your contract with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns. You may want to wait for the hold on the contract to be lifted before taking any action or doing any additional work on the contract. For more information, please check out this help article.

 

Thank you.

~ Aleksandar
Upwork