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Contract Ended by APP

Hi, I have a general question, My work is finished. But I see their contract ended by APP. What is the meaning of this? 

The last milestone was approved one hour ago and the client said there is no new milestone.  I ask him to close after some time contract auto-ended by app 



Hi Zanera,


I checked with the team, and they have confirmed that most likely the client has ended the contract using the mobile App. 

~ Joanne

Thank you for replying. But the client did not leave and feedback. Can the client close a contract without leaving feedback? As per my knowledge  APP appears when a contract auto closed by Upwork bot. Can you please confirm thanks 

Hi Zanera,


I definitely understand your concern. We'll have one of our agents reach out to you via a support ticket with more information. 


Thank you.

~ Luiggi
Community Member

Similar thing happened to me😢😢 contract ended my bot in 11 days when the client wasnt responding and i have just requested for payment whats my fault here.client account was verified and top rated plus have paid to previous freelancers as well..amount was in escrow now vanished ...what about my payment and job count why this to me ..upwork hasnt responded me since 2 days i contacted the support .Is this the quality upwork provides ....please help me

Hi Biplov,


Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ AJ
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