Jun 16, 2020 05:53:23 AM by Imtiaz A
Hi there recently I have received an email saying that my account is temporarily held because of contract overlapping issue. I am new to Upwork. So can you please assist me with what I need to do to get my account back. Thank you
Solved! Go to Solution.
Jun 19, 2020 09:50:58 AM by Bojan S
Hi Imtiaz,
Looks like our team has reviewed the information you provided and your account has already been resumed.
Thank you!
Jun 16, 2020 06:47:07 AM by Goran V
Hi Imtiaz,
I can see that you`ve followed up on your ticket with additional information. Our team will assist you further directly on your ticket. Thank you.
Jun 17, 2020 05:39:37 AM by Imtiaz A
Hi, It's been 24 hours and I still didn't get the reply on my ticket. Can you please tell me when I might get their reply. I look forward to hearing from you. Thank you.
Jun 17, 2020 06:10:57 AM by Goran V
Hi Imtiaz,
I`ve escalated your concern to our team and our team will update your ticket with additional information as soon as possible. Thank you.
Jun 19, 2020 09:03:55 AM by Imtiaz A
Hello, there I hope you are doing well. Last time when you accelerated my request then I got a reply very soon. And I have submitted the documents as I was asked to provide. But now it's been almost 48 hours of submission I didn't get any reply from your team. I hope you can understand my concern. Is it possible to solve my issue as soon as possible? I look forward to hearing from you.
Thank you
Jun 19, 2020 09:50:58 AM by Bojan S
Hi Imtiaz,
Looks like our team has reviewed the information you provided and your account has already been resumed.
Thank you!
Jun 19, 2020 09:54:30 AM by Imtiaz A
Hi Yes, I have just received the email. Thank you for your support.
Jan 29, 2021 10:14:30 AM Edited Jan 29, 2021 11:30:55 AM by Bojan S
I received this email form upwork on 28 jan I missed out and didnot reply them : **Edited for community guidelines** I got worried and email them back my account is suspended please help me I am worried I am a old freelancer and my only earning is this its a personal request to help me pleasae.
Jan 29, 2021 11:32:05 AM by Bojan S
Hi Haniya,
It looks like you're communicating with our team regarding this case on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.
Thank you!
Jan 29, 2021 12:36:38 PM by Haniya M
Jan 30, 2021 05:24:40 AM by Haniya M
Hello Bojan,
I have sumitted all the necessary information , can you please let me know about the response. I am really worried about my profile. Please help me.
Jan 30, 2021 06:31:30 AM by NikolaS N
Hi Haniya,
Thank you for reaching out to us. I shared your request with the team handling your case and one of our agents will reach out to you as soon as possible to assist you further.
Thank you for your patience,
Feb 3, 2021 04:31:30 PM by Janine Bernadette M
Hi Nikola,
I am also encountering the same issue now, I am on hold because of overlapping. Me and my client have been working for a long time already even before Upwork. He decided to start using upwork for convenience, easy billing and tracking. I already sent a response to the email Upwork sent, can you help me lift the temporary hold as soon as possible? Thanks!
Feb 3, 2021 06:08:32 PM by Joanne P
Hi Janine Bernadette,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket number: 30868993 and assist you further.
Mar 28, 2021 01:48:11 PM by Marco B
Can you tell me what does that mean "account shares overlaps" just got an email in regards to that issue and dont understand it ? I would appreciated very much.
Mar 28, 2021 03:06:59 PM by Luiggi R
Hi Marco,
I can see that you've already responded to the team's message via this support ticket. Please, rest assured they'll follow up with you whenever possible to assist you further.
Thank you.
Mar 28, 2021 01:47:01 PM by Marco B
Can you explain what does that mean "account shares overlaps" I got and email from upwork in regards to the same issue and dont understand it.
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