Contract Paused

[kayelee]

My contract was paused - the client I am working with sent a screenshot that their side was still active. 

Even after the client paused and resumed the contract (in case there was a bug) it's still showing paused on my side and active on theirs. I even received the notification that I can continue tracking time, but they system is not recognizing it. 

Any thoughts or recommendations? 

[prestonhunter]

If something like this happened to me...

I would not work on the contract if it is paused.

But if a client told me the contract was NOT paused, I would try to get to the bottom of the question about whether the contract is really paused or not:

I would try clearing my browser cache.

I would try opening up Upwork in a different browser application.

I would quit the desktop-based time tracker app and relaunch it.
I would try clearing the time-tracker cache.

[kayelee]

So I've tried all of the above and I'm still seeing that it's "suspended" on my end. The client is very responsive and has great reviews - do you think it's something else on my end that's holding it up? 

[mwiggenhorn]

Try refreshing the time tracker, or logging out and then back in.