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Contract Placed on hold

dev2487
Active Member
Devinder K Member Since: Mar 15, 2021
1 of 12

One of my existing contracts has been placed on hold by upwork .Haven't seen any movement on it yet .

How can i get paid for the work already done ??  Project was 90% complete.

 

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 12

Hi Devinder,

 

I'm sorry to hear your contract was placed on hold. We recommend you stop working on the contract immediately as any work completed during this time is not covered by Upwork’s Payment Protection programs. The contract will remain on hold until your client resolves the issue with their account.

 

Thanks!

~Andrea
Upwork
dev2487
Active Member
Devinder K Member Since: Mar 15, 2021
3 of 12
Yes I am not working on it but i think the client has everything he needs
so will i get paid for the work i have done if the client doesn't fix his
account ??
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 12

Hi Devinder,

 

Please know, we are not able to share any details of another user's account with you because of privacy reasons. If your client needs help to lift the hold on the contract, feel free to let him know he can reach out to us directly and we'll be happy to help.

I checked and it looks like you've logged the hours for the work you've done using manual time. Please note that manual time does not qualify for Hourly Protection.

 

Thanks!

~Andrea
Upwork
dev2487
Active Member
Devinder K Member Since: Mar 15, 2021
5 of 12
So even though I have the evidence like messages ,meetings I still don't
get paid ??
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 12

Devinder K wrote:
So even though I have the evidence like messages ,meetings I still don't
get paid ??

What is it? Fixed or hourly? If fixed, there is no reason for you NOT to simply submit the work for payment if it's done. The hold has probably nothing to do with the funds for your project, those funds are already in escrow.

 

Did the contract go on hold on Fiday by any chance!? 

dev2487
Active Member
Devinder K Member Since: Mar 15, 2021
7 of 12
It was hourly .
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
8 of 12

Devinder K wrote:
It was hourly .

Ah. So have you been using the Upwork tracker to track your time, and had meaningful work memos and fair activity levels? Then you get paid for the hours you tracked automatically (in most cases, provided there is no fraud involved).

dev2487
Active Member
Devinder K Member Since: Mar 15, 2021
9 of 12
yea my bad .. It was my first job so I had no idea how things work on
upwork .Kind of disappointed .
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 12

Devinder K wrote:
yea my bad .. It was my first job so I had no idea how things work on
upwork .Kind of disappointed .

What do you mean? Did you not track your time?

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