Oct 12, 2019 06:04:23 AM by Elcan H
Hello, how can I find out why this is the problem?
Solved! Go to Solution.
Oct 12, 2019 07:00:38 AM by Petra R
Elcan H wrote:Is this problem caused by the customer?
It is on the client side, yes. Either a problem with the client's payment method, or a verification issue.
It happens with one of my contracts once a month or more, but the client always fixes it quickly.
Just don't do any work while it is suspended
Oct 12, 2019 06:12:18 AM by Petra R
Elcan H wrote:Hello, how can I find out why this is the problem?
It is because something is wrong on the client-side. There is really nothing you can do and Upwork will not tell you why as it is private between Upwork and the client.
All you can do is wait, hopefully your client will fix whatever the problem is shortly.
Oct 12, 2019 07:00:38 AM by Petra R
Elcan H wrote:Is this problem caused by the customer?
It is on the client side, yes. Either a problem with the client's payment method, or a verification issue.
It happens with one of my contracts once a month or more, but the client always fixes it quickly.
Just don't do any work while it is suspended
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