Contract Suspended

[#1]

I started an hourly contract and I have worked for over 12 hours. Now I have been informed that the contract is suspended as Upwork is carrying out an investigation. So what will happen to the 12 hours worked?  Will I be paid?

[#2]

Hi Theophilus,

Thank you for sharing your concern. I'd like to clarify that bonuses appear as Pending in the Transaction History when initiated by the client. Once the the payment has been successfully charged on the client's end, the date of availability will display next to the transaction. In case the payment is not successful, it will remain as Pending. There are many possible reasons this could occur, though we cannot share the specifics regarding your client’s account due to privacy concerns. It would be best to reach out to your client directly so they will be able to check their account and advise you accordingly. I would like to let you know as well that Bonus payments do not qualify for Upwork Hourly Protection.

[#3]

Upwork successfully chargeed my client and my client has also confirmed that, also my bonus payment which was the first one hasn't appeared but my client bank account was charged and upwork even deducted their fees. No please look through for me because it's been more than one week now 

[#4]

My Bonus Payment should be available in my upwork account by now and it's pending but my client has been charged I don't understand it's been more than one week now . ( TBz ads agency ) 

[#5]

Hello, @Luiggi R can you help me about this ..my client  is now currently restricted..but I can send him a message.the contract is still active.. This is my first job here on Upwork..I hired on Sept 1

I and my client are starting conversation.we are about to start the project once the pdf send to me..but  today his restricted..so I am writing this asking for help.@LuiggiR

@Upwork Support Community

Please response..

Thankyou❤️

[#6]

Hi Teresa,

If there is an issue with your client’s Upwork account, they will be restricted, and your contract with them will be paused. You will not be able to continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, though we cannot share the specifics regarding your client’s account due to privacy concerns. I have checked the account and would like to assure you that your client is already in correspondence with our team about their support ticket.

We advise that you wait for the hold on the contract to be lifted before taking any action or doing any additional work on the contract. For more information, please check out this help article.

- Pradeep

[#7]

My contract with my client was paused because apparently, there was a problem with his payment method. My client said the card was maxed out so he updated the payment method and paid the balance. 

How long would it usually take for Upwork to resume the contract? 

[#8]

Hello Nobunito,

I am sorry to hear that your contract has been paused. I understand that your client has updated his billing method. Please know that if there is an issue with your client’s Upwork account, your contract with them will be paused and you will not be able to continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, though we cannot share the specifics regarding your client’s account due to privacy concerns.

I have checked the account and would like to assure you that your client is already in correspondence with our team about their support ticket.

We advise that you wait for the hold on the contract to be lifted before taking any action or doing any additional work on the contract. For more information, please check out this helpful article.

[#9]

Thanks!!!

[#10]

A few days ago my ongoing order was paused due to some problem with my client.

Still now, I have not yet received a response from the client and have already contacted Upwork support. I am concerned about the paused order and how it might affect my profile and future job opportunities. Could you please clarify if this will impact my ability to secure new orders?"

[#11]

Hi Nipa,

Having a paused contract won't impact your ability to start new ones. If there is an issue with your client’s Upwork account, your contract with them will be paused and you will not be able to continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, though we cannot share the specifics regarding your client’s account due to privacy concerns. I have checked the account and would like to assure you that your client is already in correspondence with our team about their support ticket. 

We advise that you wait for the hold on the contract to be lifted before taking any action or doing any additional work on the contract. For more information, please check out this help article.

[#12]

Thank you! 
LuiggiR

[#13]

Greetings,

My name is Ebenezer and I'm new to Upwork. I landed a job and worked for some hours. I check the timesheet but reads 0 hrs workd. It's a contract that's paid hourly. Do I need to log my work time manually? Also what happens when the client pause the contract. 

Best,

Ebenezer 

[#14]

Hi, I would like to have a chat with you privately. I'm also a Nigerian I'm finding it difficult to secure a contract for like 5 months 

[#15]

Hi Ebenezer,

When working on hourly contracts, you will need to download and use the Upwork Time Tracker App. When you have logging turned on, the app takes random screen captures six times per hour — once per 10-minute billing segment. Anything visible on your screen will display in your Work Diary. You can choose whether you want to be notified each time a screen capture is taken. By default, notifications are on and you’ll have the option to remove the screen capture before upload if you’d like to. You may also remove screen captures from your Work Diary until the end of the weekly billing cycle. 

Please check this help article for steps on how you can download the Upwork Time Tracker App. I also encourage you to check out the Upwork Academy courses to help you become successful on Upwork 

[#16]

Hi Joanne P,

I did not use the time tracker so did not log time. Now the client paused the contract and he is unreachable. I can see that on my timesheet it only states the time the contract started. Does it mean that I won't get paid?  Is there a way I can be assisted? What step should I take when the client pause the contract?

[#17]

Hi Ebenezer,

This is Ronna, stepping in for Joanne. I would like to clarify that with hourly contracts, you'll need to log time using the desktop so that clients will be billed automatically at the end of the work week. 

I would like to let you know as well that clients can pause contracts any time they want to put work on hold. They may need to do this for many reasons. This pause prevents you from logging time on the contract until the client is ready to start again. In most cases, they’ll message you to explain why they paused the contract and when they plan to restart it. If you don’t hear from the client, you can contact them to ask why they paused the contract and when they plan to restart. You can learn more by visiting this helpful page. 

[#18]

Provider Id #49881692 **Edited for Community Guidelines** Hi **Edited for Community Guidelines** , is quite honest and following the rules of Upwork that he is only communicating and paying at Upwork only. Any complain about #49881692 **Edited for Community Guidelines** Hi **Edited for Community Guidelines** , by any other client is not True. Blocking his account will severely effect our working relation and we are bound to do transaction here at Upwork. So please restore his account at the last point at least until finishing this Project. Thank you for your cooperation and help.

[#19]

Hi Kevin,

Thank you for sharing your concern. I would like to let you know that if there is an issue with your client’s Upwork account, your contract with them will be paused and you will not be able to continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, though we cannot share the specifics regarding your client’s account due to privacy concerns. I have checked the account and would like to assure you that your client is already in correspondence with our team about their support ticket.

We advise that you wait for the hold on the contract to be lifted before taking any action or doing any additional work on the contract. For more information, please check out this help article.

[#20]

Hi Upwork Team, 
The contract running in my profile but suddenly contract is paused by Upwork. Please assist me regarding that.
Thank you!

[#21]

Stop any works until unpaused. Thats all you able to do.