Contract Suspended

[#1]

I started an hourly contract and I have worked for over 12 hours. Now I have been informed that the contract is suspended as Upwork is carrying out an investigation. So what will happen to the 12 hours worked?  Will I be paid?

[#2]

If Upwork "suspended" your contract the most likely reason may be that there is a problem with her payment method. That can be fixed pretty quickly, if she fixes it quickly.

But if there is a different cause, suspension can last a few days, weeks - or forever.

Notify your customer of the suspension - she should already know - and assure her you'll get back to work as soon as Upwork un-suspends the contract. But not sooner unless you're happy to work for free.

[#3]

My Hourly contract is suspended.

[#4]

That is likely due to a problem with your client's payment method.

Din't resume work until Upwork lifts the suspension.

[#5]

Dear upwork,

I don't know why my contract is suspened. pls let me know the specific reason.
I got this message.
"Upwork is investigating an issue. Please do not resume work with this client until the contract is active again."

[#6]

Hi Kamal,

I am sorry to hear about the action taken on your contract. I have looked into the job you mentioned and I found out that there is a problem with your client's account that we are trying to resolve. I apologize for any inconvenience this may cause you, but I cannot disclose more information to you due to our privacy policy. Please do not continue working on this job until the contract is reinstated.

- Pradeep

[#7]

Client told me it'll take 24 hrs to make it work. but still it's not working. And also main thing I'll get the payment of my work or not. pls let me know.

[#8]

Hi, my contract with my client was suspended and my client already comply the payment method issue. But my contract in upwork still show as suspended.

How much time will take Upwork to re-activate our contract?

Thank you

[#9]

I can help you out 

[#10]

Hi Kashif,

Can you please share with us the Contract ID for the contract you're referring to? You can find the Contract ID by going to All Contracts> Select the contract in question> Details Tab here. We'll gladly look into that and assist you accordingly. We're looking forward to your response.

[#11]

Hi! I have a client, he wants to resume job. But I see that his account is paused and it is written "We are investigating a problem with X ’s account. Please do not resume work until the contract is active again. Learn more" What should I do? I can't contact UpWork Support team in any way, so maybe I'll get some help here.

[#12]

I'm having the same issue with my client. On his end everything looks fine, the contract is showing active, but it is paused on my end and I can't track time. Does anyone know how to get in touch with human chat support, not the chat that provides generic answers from the knowledge base?

[#13]

---

 wrote:

I'm having the same issue with my client. On his end everything looks fine, the contract is showing active, but it is paused on my end and I can't track time. Does anyone know how to get in touch with human chat support, not the chat that provides generic answers from the knowledge base?

---

There's no point in contacting support because they won't share information about what the problem is. Your client will have to resolve it and you'll just have to be patient. Don't do any work until Upwork says that it's okay to go ahead, or you won't get paid.

[#14]

---

 wrote:

Hi! I have a client, he wants to resume job. But I see that his account is paused and it is written "We are investigating a problem with X ’s account. Please do not resume work until the contract is active again. Learn more" What should I do? I can't contact UpWork Support team in any way, so maybe I'll get some help here.

---

There isn't anything that you can do - your client needs to fix the problem, not you. 

[#15]

Hi! I have a client, who wants to resume a job. But his account is paused and written "We are investigating a problem with X ’s account. Please do not resume work until the contract is active again. Learn more" What should I do? I can't contact the UpWork Support team in any way, so maybe I'll get some help here. I informed my client to resolve this issue, and he said that he updated all the things they needed but still, our contract has been suspended for the last 2 and half months.

[#16]

Hi Kashif,

If there is an issue with your client’s Upwork account, your contract with them will be paused and you will not be able to continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, though we cannot share the specifics regarding your client’s account due to privacy concerns.

We advise that you wait for the hold on the contract to be lifted before taking any action or doing any additional work on the contract. For more information, please check out this help article.

[#17]

Unrestrict my account 

Please Upwork should free my account, I mistakenly entered a wrong password twice and Upwork restricted my account from Withdrawal. Please I have changed my password, release my account. 

[#18]

Please Upwork should free my account, I mistakenly entered a wrong password twice and Upwork restricted my account from Withdrawal. Please I have changed my password, release my account. 

[#19]

My client was not fraudulent. They made a mistake with the wrong credit card and immediately upwork pause the contract. This is a very nice firm. They weren't doing anything fraudulently they would like to unpause the contract but they are having problems and don't know where to turn. I don't believe up work has a live customer service number anymore or even an email so I can direct to the client. Please help at your earliest possible convenience. Thank you. 

[#20]

Hi Michael,

I'm sorry to learn about the status of your contract with a client. Please be aware that if there is an issue with your client's Upwork account, your contract with them will be paused, and you will not be able to continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, though we cannot share the specifics regarding your client's account due to privacy concerns.

We advise that you:

• Stop working on the contract immediately — Upwork's Payment Protection programs do not cover any work completed during a contract pause. Don't worry about hourly contracts; hours you billed before the contract was paused are still eligible for payment protection.
• Contact your client — You can still message your client on Upwork when contracts are paused. We recommend that you contact your client as soon as possible to find out when they expect the contract to resume. 

[#21]

Hi There,

I have an hourly contract with a minimum of $300/week as a retainer. The retainer amount was agreed by both parties, not a mistake. However, after over one month of work, we needed to take a pause and I insisted the client pause the contract.

Normally I see the weekly retainer for the last completed week to be funded in my balance every Saturday. Our contract was paused last Saturday which means the previous completed week of Monday to Friday retainer payment was supposed to be available this Saturday today. To specify the week of 18th to 22nd March is the payment I'm talking about that has not been received.

I always used to see the transaction history with the date on my "Pending Transactions" page, but this previous week's payment was not shown! Since the contract paused on Saturday the 23rd, I believe I should receive the retainer for the week of 18th to the 22nd.

Why I'm saying that? When the contract started, it was Friday, and I received that 1 day's worth of retainer of $60 for that week even.

Any kind of info and help is highly appreciated!

[#22]

Hi Md. A.

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page with more information and further assistance about your payment concerns.

[#23]

Hi Upwork community. I am facing a problem. I want to contact Upwork regarding a client pausing the contract after receiving the work and being unresponsive for a few days. What should I do. 

[#24]

Nothing. Continue works after unpaused. Client able to pause contract anytime he want.

Time tracked before pause will be paid.

[#25]

Okay so this means the hours logged will be paid for even if the contract is paused?

[#26]

Yep. You cannot add new time only after paused.