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Contract Suspended
Apr 6, 2017 08:00:44 AM by Elan Y
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Apr 6, 2017 08:00:44 AM by Elan Y
Hi, I know this question has been asked before, but I'm trying to sort out why my contract with a client has been suspended and when/if it will be lifted. The client is asking me to do additional work, and I just have to keep putting them off because of this. I don't know if there's something on my end or theirs. Then today they said that everything was squared away, which made me think it was cleared up on their end, but my contract is still showing suspended. It's really confusing not be able to know what's exactly going on, and I'm desperately trying to figure out how to correct it to no avail.
Elan
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May 4, 2017 01:38:57 AM by Ljiljana Lilly M
Hello Valeria,
Also have a client with unverified payment method.
I received info that the contract has been temporarily suspended. So I informed my client about the issue as well.
Could you please let me know how long does it take to resolve this matter?
Thanks,
Ljiljana
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May 4, 2017 03:35:30 AM by Vladimir G
Hi Ljiljana,
The time needed to resolve an issue depends on your client's cooperation with our team. Please make sure to ask your client for an explanation and don't resume working on your suspended contract. Going forward, make sure you ask the client to verify their payment method before accepting their offer and working on their contract, in order to qualify for Upwork Payment Protection.

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May 4, 2017 06:40:50 AM by Ljiljana Lilly M
Hi Vladimir,
Thanks for your reply,
Far as I know, my client has contacted the Upwork administration via email, he wants to get this issue resolved ASAP...
Thanks,
Ljiljana