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Contract Suspended

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
11 of 31

Ljiljana,

 

The team has replied to your client and provided more information about the issue and further instructions. Hopefully, it will be resolved soon.

~ Valeria
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Active Member
Muhammad A Member Since: Jun 20, 2018
12 of 31

What about the payment for the work done already?

Active Member
Sarkis K Member Since: May 15, 2019
13 of 31

Hello Valeria,

Hope this message finds you well.
Wanted to inform you that my clients account has been suspended for payment verification purposes. The client **edited for Community Guidelines** said she already submitted all necessary forms and the accounted is still suspended. I have finished my work. I’m waiting for upwork so that I can bill the hours and send the file.

Thank you in advance,
Sarkis Khatcherian

Moderator
Avery O Moderator Member Since: Nov 23, 2015
14 of 31

Hi Sarkis, 

I checked your client's ticket, and can see that it is still open. I'll go ahead and follow up with the team handling her case so that they can get back to her with an update about her account. 


-Avery
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Active Member
Sarkis K Member Since: May 15, 2019
15 of 31
Thank you, waiting for your reply.
Appreciate all the help.
Active Member
Orianna F Member Since: Jul 17, 2017
16 of 31

Hello, 

 

I have a contract from a almost a year now, but sudenly the contract appears SUSPENDED and I see on my clients profile that he doesn't has a verified payment method, that would be the reason hes suspended? We need to solve this problem fast because my work is daily, 

 

Thank you, 

 

Orianna

Community Guru
Jo-An B Member Since: Aug 2, 2016
17 of 31

Hi Orianna,

It seems there's an issue with your client's payment method.Please do not resume work with your client until the contract is active again. You may also communicate directly to your client so they can make necessary actions on his/her account.

~ Jo-An

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Community Guru
Tonya P Member Since: Nov 26, 2015
18 of 31

If the client doesn't pay, your work will be for nothing. Don't be in a hurry to resume work for a client who can't verify payment. And, if a client is lying about their ability to pay, they won't hesitate to also lie to you to get you to do the work. 

Active Member
Charles Kerzey D Member Since: Jul 25, 2012
19 of 31

Hello!

 

Currently my contract is on pause (suspended) but according to my client he fixed it 2 days ago and I updated him earlier that the contract is still paused and he said that it shouldn't be as he updated his payment method. He said that we will contact support later. Can someone check please?

 

 

thank you!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
20 of 31

Hi Charles Kerzey, 

I'll go ahead and check this with the team. If it's necessary, they will follow up directly with your client.


-Avery
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