Contract on Hold for unverifed Payment Method

[andyabreum]

Hello,

I have a contract which the payment method now is unverified and the client is not responding. The contract, of course, is on hold but I would like to close this contract because it seems I wont get anything else from it. My JSS is below 90% because it already happened the same thing with another contract and I left it open until it crashed my JSS. The problem is that if I close a contract and dont get any feedback I would get my JSS crash again, and this is not my fault. How can I solve this?

[holymell]

Wait.
Wait until you build up more good reviews. Then close it. You don't have to do it right away; I've had contracts inactive for over a month and it never impacted my score.

If you build up a few great reviews in the next month or two, then you can likely close that contact with very little impact.

[nkocendova]

Hi Andy,

If you've tried communicating with the client and they are not responding,  You can close the contract from your end. Note that only a pattern of no feedback contracts can affect your score negatively, when compared to the other contracts you've successfully completed and received feedback on.

[petra_r]

If the client is suspended for any Terms of Service violation the contract is excluded from your JSS calculation anyway, so you can safely close it.

And I am pretty certain that private feedback is behind your JSS, not an inactive or / no feedback contract.

[andyabreum]

Well, I know for a fact that it was an open inactive contract from contract on hold that crashed my JSS because at the moment it happen I only had one other contract and didnt have a new contract in a while. The funny part is that that contract is not even part of my experience because I reported the hours manualy and, since it seems the client has a problem with the payment method, I didnt get paid. So not only I was screwed out of my monet but it took my JSS from 93 to 84. So without new contracts and the other contract open, when I came here to ask I was told it was the open contract who dragged down my JSS and frankly that the only thing that make sense at that point because I had close a contract in months by that time.

Now regarding my new issue, as you can see with the information I put above Im not too convinced of what you're telling my that it wont affect me because it already did. I would appreciate if someone from upwork look closely into this, but they didnt do anything the last time so I know if they would now.

[petra_r]

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@Andy A wrote:

Now regarding my new issue, as you can see with the information I put above Im not too convinced of what you're telling my that it wont affect me because it already did. I would appreciate if someone from upwork look closely into this, but they didnt do anything the last time so I know if they would now.

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 How did it already affect you?

Contracts from clients who are suspended are excluded from the calculation (as has been confirmed literally countless times by Upwork), so if it had had any effect (which it won't because it hasn't been inactive long enough, provided it's the one thatstarted in February?)  that effect would be gone along with the client's account when the client was suspended.

Your other issue is that your 6 month window does not have enough contracts to calculate a 6 month score from, so your score is the 12 or 24 month score, which includes any earlier issues, for example the 4.6 contract from last year. The fact that you have so few contracts overall means any one factor will create a big swing.

[andyabreum]

Petra,

As you mentioned I'm talking about the February contract and I hadn't affected me yet. I know it could take one or two months before it affect me, but I want to be ahead of the game and know how to proceed before it happen.

When I mentioned how it already affected me I wasn't referring to this contract but to an old contract, which as I mentioned it happened the same thing is happening with this one (with the difference this time around I put the hour through the counter instead of manually): a contract was put on hold because of unverified payment method I left the contract open because I though upwork would solve the issue but what happen was after two months of the contract being inactive my JSS plummeted at that point I had another open contract and it has been months since I closed the last contract so that's the only reason (and the one everybody told me here) that make sense.

Again, I get what you're saying because it makes all the sense in the world but if that true then I was screwed the first time, because not matter how much I ask they only told me I left a inactive contract opened for too long and it didn't matter the reason why it was inactive