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Contract on Hold

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
11 of 14

Hi Will and others,

 

It's not possible to log time on a contract that's been put on hold like in Fahad's case.

 

It is possible to log time on an active hourly contract where client's payment method hasn't been verified and the freelancer can do that at their own discretion. However, those hours will not quality for Upwork Hourly Protection.

~ Valeria
Upwork
wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
12 of 14

Thank you for the clarification, Valeria.

 

I don't begin work for clients whose payment method has not been verified by Upwork, so I have never even considered using TimeTracker in that situation.

 

But if there is no warning that pops up to tell a freelancer that a client's payment method has not been verified so any time the freelancer tracks on a project using TimeTracker will not qualify for payment protection, there should be.

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
13 of 14

Will L wrote:

Thank you for the clarification, Valeria.

 

I don't begin work for clients whose payment method has not been verified by Upwork, so I have never even considered using TimeTracker in that situation.

 

But if there is no warning that pops up to tell a freelancer that a client's payment method has not been verified so any time the freelancer tracks on a project using TimeTracker will not qualify for payment protection, there should be.


The OP claims the client's payment method has been verfied and then the status changed, probably when Upwork was unable to charge the client for last weeks work.

As a freelancer you can check if the client's payment method is verified before accepting an offer and the contract is put on hold if the client's payment method becomes unverified. What else do you want? It really only matters to use the tracker correctly to be covered for the week the client failed the pay.

The Upwork Desktop App has nothing to do with a verified payment method.

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
14 of 14

Valeria,

 

Just to clarify...

 

TimeTracker will not notify the freelancer the first time the freelancer tracks time on a new project when the client's payment method has not been verified by Upwork.

 

But if the freelancer signs off on the initial use of TimeTracker and then subsequently tries to use TimeTracker again on the same project, TimeTracker will notify the freelancer that the client's paymet method has not been verified, if that is still the case?

 

Thanks in advance.

 

Will

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