Contract on Hold

[88a72780]

Hey, I landed my first job and shortly I received an email from Upwork that one of my contracts (ID # 26995387) has been placed on hold and to wait to hear from them. The client says the issue has been dealt with days ago and is impatient for me to do more work. Can I go back to work? How long should I wait? Who and/or how do I contact about this given the email was from a 'donotreply' account?

Thanks.

My email: **Edited for community guidelines**

[wlyonsatl]

Tell your client you cannot log more hours on this contract until Upwork allows you to.

And don't work on this contract until TimeTracker allows you to track your work time.

In my limited experience, and based on other posters' comments on the subject here, I'd guess the reason for the hold was a problem Upwork discovered with your client's payment method. You don't need to mention that to your client, but (s)he has to work it out with Upwork; it's not something you can play a role in resolving.

[88a72780]

Thanks alot. I'll update my post when anything new comes up.

[BojanS]

Hi Ian,

While we can’t share any details, please ask your client to follow up with our team on the notification they received and communicate with our team in order to resolve the issue with their account and resume your contract.

Please wait for the hold on the contract to be lifted before resuming the work on the contract.

Thank you!

[88a72780]

Thank you Bojan!