Mar 28, 2020 04:46:17 AM by William J
My client is from Russia and is claiming that he cant pay me because Upwork does not support Russian PayPal, Is this true? He has also suggested to pay me directly through PayPal.
The contract is currently on hold as of yesterday morning.
What do you advise that I do?
Mar 28, 2020 04:58:10 AM Edited Mar 28, 2020 04:59:11 AM by John K
Mar 28, 2020 05:23:50 AM by Preston H
re: "What do you advise that I do?"
I advise you to remember that freelancers who discuss getting paid outside of the platform can have their accounts suspended.
It is okay to ask us questions about this topic in the Forum. But when it comes to payment outside of the platform: Don't do it. Don't agree to do it. And don't discuss it with clients.
Apr 1, 2020 08:14:11 AM by William J
Thanks for that advice.
It seems that this forum post sparked an investigation into the contract.
I understand that the hours that I have worked for which I haven't been paid are protected by Upwork. Does this happen automatically or do I need to make a claim for the payment?
How long does this process normally take?
Apr 1, 2020 08:33:58 AM by Petra R
William J wrote:I understand that the hours that I have worked for which I haven't been paid are protected by Upwork. Does this happen automatically or do I need to make a claim for the payment?
Were they tracked with the tracker, did they have meaningful work-memos which clearly described the work you did and good activity levels? Was the client's payment method verified?
Essentially, if your hours qualify, you get paid automatically. If not, you won't.
Apr 2, 2020 09:06:02 AM Edited Apr 2, 2020 09:06:53 AM by William J
May 6, 2021 03:32:33 AM by Rasul B
The name on my PayPal and Upwork does not match as my Paypal is filled in Russian. This creates an obstacle to verification, since in my country it is not possible to register with Paypal in English. And on your site you cannot register in Russian. I don't know what to do in this case?
May 6, 2021 03:37:50 AM by Goran V
Hi Rasul,
Please be patient for up to 72 hours for the review process to be completed. If any additional information is needed, our team will reach out to you directly and will assist you further. Thank you.
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