May 27, 2021 02:23:32 PM Edited May 27, 2021 02:28:08 PM by Muhammad Bilal A
May 27, 2021 03:33:46 PM by Andrea G
Hi Muhammad,
Congratulations on your first contract! I'm sorry to hear it was paused. If there is a problem with your client’s Upwork account, your contracts with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved. Since there are funds in Escrow you should be able to submit the work you've completed before the contract was paused. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns. Check out this help article for more info.