Contract on hold

[oleksakrasnova]

Hi everyone!

My contract is on hold now.

Client sent all required document on Friday.

How long will it take to unhold the contract? Whom can I ask it directly?

Many thanks,

Oleksandra

[AleksandarD]

Hi Oleksandra,

Thanks for reaching out to us. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns. Please note that any work completed during this time is not covered by Upwork’s Payment Protection programs. For more information, kindly follow up on our help article.

Thank you.

[oleksakrasnova]

I worried because I spent 22 hours working on this job and client already has almost finished presentation design.

Should I push the client or it's on Upwork side? The only one person who is interested in this problem solving - it's me.

And I have one question more, why Upwork didn't ask documents at the beginning? I spend 22 hours and there is a possibility that I didn't get payment.

Thanks,
Oleksandra