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Contract on hold

dantehoroiwa
Ace Contributor
Dante H Member Since: Feb 5, 2019
1 of 11

Hi,

 

I've received a message from upwork  saying that my contract is on hold temporarily for some possible issues with the client account.

 
My contract with that client is hourly,  and  I should be receiving the payment  today but it's still under review.
In this case, is the payment under review while the contract is suspended?
 If so, I think it's not right, since it's not my fault  I should be paid for the hours worked so far.

Please let me know,
thanks

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 11

Dante H wrote:

I've received a message from upwork  saying that my contract is on hold temporarily for some possible issues with the client account.


It means the client didn't pay Upwork for the hours you logged last week.

 


Dante H wrote:
My contract with that client is hourly,  and  I should be receiving the payment  today but it's still under review.
In this case, is the payment under review while the contract is suspended?

The client never paid for them.

 

Did you track your hours using the tracker? Did you have meaningful work memos, which clearly described the work you did during the tracked hours? Did you have good activity levels?

 

In that case you should be protected and paid on Wednesday, even if the client never pays. Otherwise, you need to hope that the client sorts it out.

 

dantehoroiwa
Ace Contributor
Dante H Member Since: Feb 5, 2019
3 of 11

Yes I did track  all the work using the tracking timer, and it shows I've worked 3:30 hours on  9/7 , 9/8 ,9/9.

Yes there was acticvity with printscreens of the work and everything .

 

I didn't understand, the payment should be already available today, so in this case I'll be protected?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 11

Dante H wrote:

I didn't understand, the payment should be already available today


It can't be available when the client never PAID.

 


Dante H wrote:

Yes I did track  all the work using the tracking timer, and it shows I've worked 3:30 hours on  9/7 , 9/8 ,9/9.

Yes there was acticvity with printscreens of the work and everything .


Were the activity levels (the green bars) high? What about the meaningful memos that describe clearly what you were working on? Did your screenshots have those?

 

memos.png

dantehoroiwa
Ace Contributor
Dante H Member Since: Feb 5, 2019
5 of 11

I didn't understand, so even with the time tracker there's a chance to not get paid for the job? I've thought I was protected with hourly contracts with the time tracker, and that the payment would be automatic 

It says "Your client is automatically invoiced and billed for the hours you log according to the weekly billing cycle."

Here is a screenshot sample, the level activity was high.... but I didn’t put any memo ... I didn’t know it was necessary, I've worked in many other contracts wihtout memo and I never had problems so far, this is the first time.

There is also the record of our conversations where I sent several images and he approved .



screenshot 02.jpg

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 11

Dante H wrote:


Here is a screenshot sample, the level activity was high.... but I didn’t put any memo ... I didn’t know it was necessary, I've worked in many other contracts wihtout memo and I never had problems so far, this is the first time.


 

The client was billed, but the charge failed. The client did not pay.

If the client does not pay, it comes down to the payment protection (Upwork paying for eligible time out of their own pocket)- this means that Upwork will examine your work diary, and remove all hours that are:

 

- manual time (does not apply to you)

- without a meaningful workmemo that clearly describes what you were working on

- low activity levels in too many segments (anything under 5 green bars is "low"

- screenshots that show non-work related activities.

 

If you haven't put any memos, Upwork will not pay you out of their own pocket and you have to hope for the client to come back and sort it out- Otherwise you won't get paid.

 


Dante H wrote:

 I didn’t know it was necessary, I've worked in many other contracts wihtout memo and I never had problems so far, this is the first time.

 


That just means you never had a client totally default on payment. It may not be necessary for clients, but it is vital in terms of protection from non-paying clients or disputes. No memo means no protection.

dantehoroiwa
Ace Contributor
Dante H Member Since: Feb 5, 2019
7 of 11

Oh I see, so the client is charged and if he does not pay for the week I don't get paid... I've thought it was automatic.

Do you think I should ask the client ? Maybe he forgot to pay me...

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
8 of 11

Dante H wrote:

Oh I see, so the client is charged and if he does not pay for the week I don't get paid... I've thought it was automatic.

Do you think I should ask the client ? Maybe he forgot to pay me...


Upwork will have tried to charge the client's payment method on file several times. Their payment method declined several times. Upwork will have contacted them several times. The client knows. 

But you may still ask them to contact Upwork and sort it out before Tuesday.

dantehoroiwa
Ace Contributor
Dante H Member Since: Feb 5, 2019
9 of 11

Petra, here is a screenshot. screenshot.jpg

yitwail
Community Guru
John K Member Since: Feb 17, 2015
10 of 11
Petra, a question for you. Once a week, there’s a brief period when a freelancer can review their work diary. Is it possible at that point to add memos to time segments that lack them? I never omit memos so it’s academic to me but it might help forgetful freelancers protect themselves.
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