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Contract showing active though all milestones delivered and payment received

akhetarpal
Active Member
Atul K Member Since: Mar 31, 2020
1 of 8

Hi,

I have just completed delivery of all milestones of my first contract. The client has paid the money in full. However, the contract is still showing as active. What do I need to do to move the contract to "Ended" status?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 8

Hi Atul,

 

Once the contract is closed/ended you and your client will be able to provide feedback for each other and the job will not be listed as "in progress" anymore. Thank you.

~ Goran
Upwork
akhetarpal
Active Member
Atul K Member Since: Mar 31, 2020
3 of 8
Thanks. The question is how does the contract move to closed/ ended status? Shouldn’t it be closed now that the milestones are delivered and the payment has been received.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 8

Hi Atul,

 

To learn more about how a contract can be closed check out this Help Article. Thank you.

~ Goran
Upwork
akhetarpal
Active Member
Atul K Member Since: Mar 31, 2020
5 of 8

Thanks. I did look at that first before raising this query. It says, “For fixed-price contracts, funds in escrow will be automatically released back to the client if you end the contract.

 
It suggests that if I end the contract I don’t get paid. That doesn’t look right after I have done the work.
 
Regards,
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 8

Atul K wrote:

Thanks. I did look at that first before raising this query. It says, “For fixed-price contracts, funds in escrow will be automatically released back to the client if you end the contract.

 
It suggests that if I end the contract I don’t get paid. That doesn’t look right after I have done the work.
 

No it doesn't suggest any such thing. You don't have any funds left in Escrow. "In Escrow" means milestones that are not yet released.

It is always better to let the client close the contract because that way you get feedback.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 8

Atul K wrote:

Hi,

I have just completed delivery of all milestones of my first contract. The client has paid the money in full. However, the contract is still showing as active. What do I need to do to move the contract to "Ended" status?


You ask the client to close the contract if there is nothing further you can help them with.

akhetarpal
Active Member
Atul K Member Since: Mar 31, 2020
8 of 8

Thanks. I'll ask

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