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Valeria's avatar
Valeria F Community Member

Contract suspended

I had already completed half of a milestone when the contract was suspended. I've exchanged messages with the client, she told me she was communicating with Upwork to solve the problem and insisted that I did the same. Today she sent me the message attached below, asking me to go on and finish the job because of deadlines and arguing that I shouldn't worry about payment because of the milestone policy, which would protect me.

 

**Edited for community guidelines**

ACCEPTED SOLUTION
Bojan's avatar
Bojan S Community Manager

Hi Valeria,

 

I'm sorry to hear about your contract status. While we can't share any details, please ask your client to follow up on the notification they recently received and communicate with our team in order to resolve the issue with their account and resume your contract. Make sure to stop working on this contract and continue only after you can see that the contract has been resumed.

 

Thank you!

~ Bojan
Upwork

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Bojan's avatar
Bojan S Community Manager

Hi Valeria,

 

I'm sorry to hear about your contract status. While we can't share any details, please ask your client to follow up on the notification they recently received and communicate with our team in order to resolve the issue with their account and resume your contract. Make sure to stop working on this contract and continue only after you can see that the contract has been resumed.

 

Thank you!

~ Bojan
Upwork