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arafab
Community Member

Contract was temporary suspended / on hold

I've been working for my client for 10mos now. And now I received an email that my contract is on hold?? How come my contract got suspended???
2 REPLIES 2
prestonhunter
Community Member

This has nothing to do with you. You didn't do anything wrong.

 

If the contract is on hold it is probably just a template billing issue. Such as the credit card expiration date having passed.

 

Be patient. Don't work on the contract during the suspension. You'll be notified when you can resume.


. Such as the credit card expiration date having passed.

Credit cards do not expire at the beginning of a month. They expire at the end of a month

 

Almost invariably, if this happens on a Friday morning UTC, it means the client's payment method repeatedly declined for last week's billed hours on and since Monday.

 

It will resolve itself as soon as the client pays what they owe.

 

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