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Contracts closed inJanuary not showing under my profile

luce-neidert
Community Guru
Luce N Member Since: Oct 9, 2016
1 of 11

I'm having all sort of technical problems with my account. One of them is that the contracts closed since the beginning of  January are not showing under my profile. Some appear as "job in progress" as they were started in December.

In the "all contracts" section, I can see them, as well as the feedback given by the client.

Could someone help me?

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 11

Edit something, ANYTHING on your profile overview, even a comma or something, save, then log out and back in, after an hour or two the profile will be up to date 😉

luce-neidert
Community Guru
Luce N Member Since: Oct 9, 2016
3 of 11

 


@Petra R wrote:

Edit something, ANYTHING on your profile overview, even a comma or something, save, then log out and back in, after an hour or two the profile will be up to date 😉


 Petra, that's what you've told me to do. I've tried many times, but I can't save anything on my profile.

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 11

@Luce N wrote:

 


@Petra R wrote:

Edit something, ANYTHING on your profile overview, even a comma or something, save, then log out and back in, after an hour or two the profile will be up to date 😉


 Petra, that's what you've told me to do. I've tried many times, but I can't save anything on my profile.

 


Try a different browser. Try an anonymous browser window. Scream for help and flag your own post so a moderator can manually refresh your profile.

 

If all that fails, have a cup of tea and stroke a cat. 

luce-neidert
Community Guru
Luce N Member Since: Oct 9, 2016
5 of 11

Yes, I will go on trying to get help from Upwork.

 

As for your other suggestions, I'm afraid they won't do. I'm sort of allergic to tea and my darling cat died two years ago. This is terrible!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 11

Hi Luce,

Your ticket is escalated to the appropriate team, they are working on your case and will contact you soon.

~ Goran
Upwork
luce-neidert
Community Guru
Luce N Member Since: Oct 9, 2016
7 of 11

Hope this will work... my original problem was "escalated" about a week ago. Luckily, today, I am exceptionally able to access the forum. I wasn't for about 4 days.

luce-neidert
Community Guru
Luce N Member Since: Oct 9, 2016
8 of 11

My problems have been escalated again. So high they must be suffering from vertigo, I haven't heard about them yet.

luce-neidert
Community Guru
Luce N Member Since: Oct 9, 2016
9 of 11

Today, my photo is not showing, but the contracts closed in January (plus February) are finally showing! This is great!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 11

Hi Luce, 

Did you already tried out basic troubleshooting? If this does not solves the issue on your end fell free to update your ticket, If you need further help from let me know.

~ Goran
Upwork
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