Aug 17, 2020 09:40:58 PM by Elizabeth K
Can someone help me understand the purchasing of connects.
The basic plan reports that connects cost $0.15 each. As shown in the list of offerings with the basic membership plan.
When I purchase connects it says “your account will be charged $1.50”. As shown on the “Buy connects” page “Your account will be charged $1.50”.
Yet each time I purchase connects, I get charged in the $85-$90 range.
Why is it not a $1.50 for 10 connects?
Why is it not the same amount every time if the cost of a Connect is clearly defined to be 15cents?
Solved! Go to Solution.
Aug 17, 2020 10:17:20 PM by Wes C
Make sure you're looking at the right amount. The transaction history shows two amounts - the charge in parens and your account balance underneath that. So, you should see ($1.50) with your account balance under that.
Aug 17, 2020 10:01:38 PM by Jim G
So, just to clarify, you're saying you're getting charged $85-90 for 10 connects?
Aug 17, 2020 10:10:21 PM Edited Aug 17, 2020 10:11:01 PM by Elizabeth K
YES!
I'm not crazy to think this is wrong... if I'm reading my transaction history correctly?
Aug 17, 2020 10:15:20 PM by Jim G
10 connects is $1.50 plus VAT. Open a ticket, something is seriously wrong if you're getting charge $90 for 10 connects.
Aug 17, 2020 10:17:47 PM Edited Aug 17, 2020 10:18:14 PM by Ramesh Kumar K
The transaction history page shows both the connects amount and the balance amount in your account.
It shows like this :
Membership Fee Fees for additional Connects (number of connects bought) : ($price for the connects bought) / $balance amount in your account
The amount in parentheses is the amount they are charging for the connect and the amount below it is the balance amount in your account (if you have any).
Are you sure they are charing $90 per 10 connects?
Aug 17, 2020 10:17:20 PM by Wes C
Make sure you're looking at the right amount. The transaction history shows two amounts - the charge in parens and your account balance underneath that. So, you should see ($1.50) with your account balance under that.
Aug 17, 2020 10:22:21 PM by Elizabeth K
That info makes a BIG difference!
Now I see that I am being charged $1.50 and the $85-$90 is the balance is going down.
Thank you for the clarification!
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