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Could not withdraw money from upwork

I filled all fields in Tax number menu. Also filled W-8BEN columns. But when i try to withdraw my pending balance i got error:


We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds is invalid data in the following fields: taxNumber.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.


Please help me as upwork help chat is also not working and 

Retired Team Member
Retired Team Member

Hi Mr. K,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.

~ Goran

Dear Goron,


Thank you so much. I will be waiting for it. 



Kuldeep Bisht

I have similar issue even after adding pan number. Can someone help me?

Hi Sohan,


We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 


Thank you for reaching out to us. 

~ Bojan
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