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Could someone please explain the Premium membership and rollover now?

Community Guru
Jennifer M Member Since: May 17, 2015
1 of 12

So when I got switched over, I had 258 connects. My billing cycle was yesterday, and I thought the connects lasted a year now. I believe I had 240 connects but now I am back to my normal 210 after my billing cycle is up. So how does this work with premium and connects? I thought connects lasted a year and there is no rollover? But then I'm not sure I understand why I lost 30 connects after my billing cycle.

Community Guru
Pat M Member Since: Jun 18, 2016
2 of 12

It's because the monthly color has changed from pink/purple to green.

Community Guru
Jennifer M Member Since: May 17, 2015
3 of 12

lol and don't forget how meta I am with my Google Glasses from 2010. I'm all kinds of a mess. Smiley Very Happy

Community Guru
Pat M Member Since: Jun 18, 2016
4 of 12

One person's mess is another person's magnificence!

Community Guru
John K Member Since: Feb 17, 2015
5 of 12
Jennifer, In the original announcement they said 140 connects would rollover. That plus onetime 60 connects for top rated would get you 200, so not sure how you got 240.
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Community Guru
Jennifer M Member Since: May 17, 2015
6 of 12

John K wrote:
Jennifer, In the original announcement they said 140 connects would rollover. That plus onetime 60 connects for top rated would get you 200, so not sure how you got 240.

I had 258 when they put me in the new connect system. Smiley Very Happy  I had 240ish when my membership was up yesterday. I thought there would be no more rollover but that connects would last for a year, so I'm trying to understand how I lost 30 connects.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 12

Hi Jennifer,

 

John and Joan are correct. You get to rollover up to 140 Connects and at the start of your Billing Cycle you received your monthly allocation of 70 Connects.

Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
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8 of 12
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Does that mean if Jennifer changes her hair color to green it will affect her JSS?

I've been thinking of going purple and I need to know.

I did read that only 140 will roll over. I'm still waiting for the switch.
Community Guru
Jennifer M Member Since: May 17, 2015
9 of 12

Cairenn R wrote:
Does that mean if Jennifer changes her hair color to green it will affect her JSS?

I've been thinking of going purple and I need to know.

I did read that only 140 will roll over. I'm still waiting for the switch.

I've been going light purple/lavendar and I get a lot of compliments. The hard part is finding a colorist who really knows how to do crazy colors. You want a Goldwell salon. Goldwell is the best for the crazy colors. It fades after 4 weeks but I kinda like it when it fades, so I go 8 weeks. 

 

(sorry mods, my threads tend to stray but I'm cool with that but still would like an answer pretty please)

Community Guru
Joan S Member Since: Mar 18, 2019
10 of 12

My understanding is that you can only roll over 140 connects per month. So that 140 plus the new 70 connects gives you 210.

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