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Country not listed / Account partially on hold

hamoud_sk
Active Member
Mohamed Mahmoud S Member Since: Oct 7, 2016
1 of 2

Hello there,

 

Upon adding my billing information, my account was put on hold, prompting me to verify my identity and upload a government issued ID document , but my country is not listed and I checked it's not on the banned list either.

 

The form says to reach out, please advise, this has never happened before. I am returning to Upwork, after a while maybe I missed some new country related rules or something ?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Mohamed Mahmoud,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us.

~ Bojan
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