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Re: Couple of propositions to Upwork team: feedback hold and

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Ace Contributor
Igor S Member Since: Jul 16, 2015
1 of 10

1 - I have good score on Upwork but It bothers me sometimes that some clients just skip leaving a feedback for you while you still done great job for them (delivered in time and client was satisfied and asked for no or few revisions etc).  My proposition wont solve the problem 100% but it will help.  Upwork should ask both sides for feedback and only when both sides gave it - it will become active. Some clints do care about feedback. Guess it might help.

 

2 -  The rule of "having paricular sum earned over a period of time to stay TOP rated" is not perfect. We know that in some months we can have 5-6 clients and later (sending same amount of same quality proposals) we have zero clients over a 1-2 month. I dont know If its Upwork messing up with proposal placement or just luck but we have a fact that our success is VERY luck dependent here. Maybe even more dependent that for the newbies who get their 100% exposure chance. So I think  that its very probable for some people to get banned from the TOP rated group just for the matter of NO luck. These people wont be less productive (still sending great proposals) and wont be less of an expert, so why they shoud be banned ?

 

My propostition here :

 

variant a) make a variable "must have" earned sum depending on a specialist class (less for 2d designers who earn vay less than programmers , more for programmenrs etc) 

 

variant b) (better one)  change the "must have" earned fee to "must have"  activity (like being logged a least 5 days per week and use 100% of connects every month, reply to all invites etc)

 

Guess it will be more "fair"

 

Hope I was clear. Thanx

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 10

.....?

 

1. Super bad idea. People could just mess up contracts, either as a client or a freelancer, and then simply avoid leaving feedback to not be affected.

 

2. Surely $ 1000 per any 12 month period is not excessive???????

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Community Guru
Tiffany S Member Since: Jan 15, 2016
3 of 10

@Petra R wrote:

 

 

2. Surely $ 1000 per any 12 month period is not excessive???????


At a glance, it doesn't seem like it, but it does create an imbalance. I would only need to work a few days per quarter to maintain that qualification, and there are high-end developers, CPAs, etc. who could work one partial day per quarter and stay eligible. But, a person billing the minimum $3/hour has to put in an average of 25-30 hours/month to stay eligible, and those poor writers who are writing whole books for $70 would have to crank out more than a full-length novel a month to meet that number.

 

Possibly, that's intentional,but intended or not the amount of work a freelancer has to put in to meet that threshold is dramatically different.

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Community Guru
Melissa T Member Since: Dec 5, 2014
4 of 10

@Igor S wrote:

 

 

variant b) (better one)  change the "must have" earned fee to "must have"  activity (like being logged a least 5 days per week and use 100% of connects every month, reply to all invites etc)

 

 


Igor, I understand where you are coming from, but this is a particularly bad idea. These are the reasons that come to mind right away (and I am sure there are more):

 

  1. Some freelancers on the platform work on long-term projects which don't require being logged into the platform for lengthy periods.
  2. Some freelancers communicate with their clients through other means off-platform. Again, not requiring a login to the platform. 
  3. Some freelancers communicate through Messages, but via email - when you receive an Upwork message via your email and respond via the reply feature of the email rather than logging into your messages your account won't show a login to the platform. 
  4. Using all connects in a month isn't a mark of success. There are months where I use none and I have constant work on the platform. I have long-term clients which don't require the use of connects. In fact, I've never used all my connects in a month. I have no need or interest in submitting proposals to that many jobs. 
  5. Responsiveness is already a factor in determining the JSS. If you don't reply to invites your score drops. 
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 10

@Melissa T wrote:

 

  1. Some freelancers on the platform work on long-term projects which don't require being logged into the platform for lengthy periods.
  2. Some freelancers communicate with their clients through other means off-platform. Again, not requiring a login to the platform. 
  3. Some freelancers communicate through Messages, but via email - when you receive an Upwork message via your email and respond via the reply feature of the email rather than logging into your messages your account won't show a login to the platform. 
  4. Using all connects in a month isn't a mark of success. There are months where I use none and I have constant work on the platform. I have long-term clients which don't require the use of connects. In fact, I've never used all my connects in a month. I have no need or interest in submitting proposals to that many jobs. 
  5. Responsiveness is already a factor in determining the JSS. If you don't reply to invites your score drops. 

 I completely agree with 1-4 - they are ridiculous - I sometimes go months without submitting a proposal, I have hardly any spare capacity most weeks.

 

5. isn't actually true.  When you don't respond to invites your Responsiveness  score drops. It has no effect all at on your JSS. Only actual contracts do. Clients do not see your Responsiveness score.

 

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Community Guru
Douglas Michael M Member Since: May 22, 2015
6 of 10

@Petra R wrote:
....When you don't respond to invites your Responsiveness  score drops. It has no effect all at on your JSS. Only actual contracts do. Clients do not see your Responsiveness score.

Petra or @Upwork,

 

Is it not the case that responsiveness affects profile visibility/presentation to clients? If so, there is an actual stick in addition to the carrot, whether or not it's the JSS stick.

 

Thanks and best,

Michael

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Community Guru
Petra R Member Since: Aug 3, 2011
7 of 10

@Douglas Michael M wrote:

Petra

Is it not the case that responsiveness affects profile visibility/presentation to clients?


 I am sure it does affect whther you get suggested at the top - as it would not make sense to push and promote people who never respond to invitations, even if the response is a "decline" - but this was about "Top Rated"  and not about responsiveness score.

 

I would not expect it to have any effect on placement in the applicant lists when the freelancer applied themselves, as again that would make no sense.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
8 of 10

Michael and Ravindra,

 

I can confirm Petra's replies. How quickly you reply to invites affects your responsiveness score and may affect your visibility in search. It doesn't affect Job Success score and Top Rated status.

~ Valeria
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Community Guru
Ravindra B Member Since: Sep 27, 2015
9 of 10

Do clients see the Top Rated status?

 

Does Responsiveness does affect the Top Rated status?

"Certa bonum certamen"
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Community Guru
Petra R Member Since: Aug 3, 2011
10 of 10

@Ravindra B wrote:

1) Do clients see the Top Rated status?

 

2) Does Responsiveness does affect the Top Rated status?


 1) Yes

 

2) No

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