May 1, 2021 11:14:34 AM by Radhika A
HI All,
With recent outbreak of covid 19 in india and its terrible effects, many of us freelancers have been directly affected with it with loss of life in family or family memebers in critical situations. Many clients with existing projects have understood the situation but some have not and despite due to severe problems they are ending projects with bad rating. Although these delays are not in control, freelancers from india should not suffer due to these bad projects outcomes. Can upwork please suggest or give one time exception looking at past records or anything so these bad outcome projects dont count towards Success score. This will really help freelancers already suffering in their personal life.
May 1, 2021 12:02:40 PM Edited May 1, 2021 12:04:45 PM by Nichola L
Radhika A wrote:HI All,
With recent outbreak of covid 19 in india and its terrible effects, many of us freelancers have been directly affected with it with loss of life in family or family memebers in critical situations. Many clients with existing projects have understood the situation but some have not and despite due to severe problems they are ending projects with bad rating. Although these delays are not in control, freelancers from india should not suffer due to these bad projects outcomes. Can upwork please suggest or give one time exception looking at past records or anything so these bad outcome projects dont count towards Success score. This will really help freelancers already suffering in their personal life.
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Radhika,
Having seen on the news the appalling situation in India due to the third devastating Covid wave, I think your request is more than justified. And the news doesn't even come close to what the Indian people must be suffering at this moment.
However one of the problems with your request is that a lot of unscrupulous people (who have not been affected by the pandemic) will use the virus as an excuse for not delivering work as promised, and I think Upwork will be incapable of spotting genuine tragedy and chancers who are using Covid to their own ends.
I see from your last feedback that you may have been affected by this. There are two things you can do: You can respond to the client's feedback (but if you do, make it brief and very professional) or you can ignore it. The feedback is not wonderful, but I think you will soon get other jobs that will push this one right down the leader board.
I am so sorry India is having such a terrible time. Please stay safe and best of luck with your work during this extremely difficult period.
May 1, 2021 12:16:12 PM by Radhika A
May 5, 2021 12:48:34 PM by Petra R
Radhika A wrote:
Thank you. But I may have a solution. How about if freelancer can submit
medical documents like covid test report or hospital report
How does that make the client's experience any better? (It doesn't)
May 6, 2021 12:30:55 AM by Radhika A
offcourse it doesnt, but dont you think everything is not about client experience. when the whole world is suffering from this problem, things can go out of control and that is not a good experience for both freelancer and client. I dont think its fair to look from client side and not the freelancer side.
May 6, 2021 12:48:12 AM by Petra R
Radhika A wrote:when the whole world is suffering from this problem, things can go out of control and that is not a good experience for both freelancer and client.
So both sides can freely express how the contract went. There is no medical dispensation. There shouldn't be, either.
Either a project is delivered on time and with the correct quality, or it isn't. And Upwork MUST pay particular attention to the client experience. There are many times as many freelancers as are needed, but a very finite number of clients with a very finite amount of money.
All the money from any contract comes purely from the client.
May 6, 2021 01:12:02 AM by Cristina P
I honestly think you should only start projects you can finish. Or inform your clients of delays. It's awful what's happening in India. It's also awful in other countries with less exposure. I've finished projects while my relatives were in ICU or after a night spent in ICU. Or in between ICU and a funeral. Yes, indeed.
I don't plan to inform my clients. It's none of their business. You can always do this differently but it's not Upwork's job to interfere.
Oct 24, 2021 09:42:59 AM Edited Oct 24, 2021 02:18:09 PM by Luiggi R
Due to Covid, effect businesses, I just move on my personal **Edited for Community Guidelines** website. This is a big change to everyone with their own business regarding all freelancing skills.
May 6, 2021 04:04:18 AM by Mikko R
Dec 17, 2021 10:00:42 AM by Lucio Ricardo M
I think that the solution is to inform timely the client when there is a delay in the project due to COVID-related issues. You can also document that situation with COVID test results, evidence of relationship with the ill person, etc. The COVID affectance may not be only because of the sickness itself, but bacause of delayed supplies, delay or incapacity to travel, etc, and the clients should have a drop of understanding.