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chris_bannu
Community Member

Curiosity: Does refunding a client remove his rating and JSS?

Hi guys,

This is just a curiosity, I'm not in any sort of trouble or anything ๐Ÿ™‚ But I see that sometimes freelancers get really bad feedback, and that gets me worried about accepting certain clients that I see have a tendency to give low ratings. So my question is, if the project is over, and the freelancer gets a jow rating and low JSS from a client, if they refund all the money that clients spent, does the rating and JSS that specific client gave disappear?

Thank you ๐Ÿ™‚

11 REPLIES 11
rverang
Community Member


@Cristian B wrote:

if they refund all the money that clients spent, does the rating and JSS that specific client gave disappear?


 

The public feedback and rating is not displayed on the user's profile, but the private feedback stays and will remain to affect the user.

yitwail
Community Member

The public feedback will be removed, but private feedback is not removed, so JSS can be affected. The cllient usually gets the last word.

 

ETA: I see you're top rated, so rather than give a refund, you might instead consider excluding the feedback from your JSS.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
kat303
Community Member


@Cristian B wrote:

Hi guys,

This is just a curiosity, I'm not in any sort of trouble or anything ๐Ÿ™‚ But I see that sometimes freelancers get really bad feedback, and that gets me worried about accepting certain clients that I see have a tendency to give low ratings. So my question is, if the project is over, and the freelancer gets a jow rating and low JSS from a client, if they refund all the money that clients spent, does the rating and JSS that specific client gave disappear?

Thank you ๐Ÿ™‚


 As Renante says, = If you return the funds in Escrow, the Public feedback will disappear, but the Private feedback will stay and that feedback affects your JSS.

 

What I'm concerning about, is wasting your time and energy and then giving the client a refund. You're also giving the client free work. IMO, if I see a client giving consistently low feedback, it would be a decision I would need to make for myself. - 1. Do I do the job knowing most probably I'll get a low feedback, which might or might not hurt my JSS, (depending) but, I'll get paid for my hard work, time and effort.  or 2 Do I pass the job up knowing that if I take it, I'll probably get a low feedback which might hurt my JSS. 

Hi guys,

Thanks for answering ๐Ÿ™‚

 

Of course, I wasn't going to apply to jobs posted by clients with a record of giving low ratings. But I was thinking about applying to jobs posted by new clients, which is a risky thing to do. So I'm weighing the pros and cons right now, I don't like rushing in ๐Ÿ™‚

Certainly it is a red flag if I see that a client has a history of consistently giving low ratings to freelancers. This could be a very difficult client to please.

 

But if a client has a mixed history... Maybe it just mean he takes the ratings very seriously and when he has encountered poor performance or unprofessional behavior among freelancers, he has provided feedback accordingly.

 

If there was a client I was interested in working for who had such a track record, I WOULD consider working for the client, but I would do so on a limited basis to start out with. I would tell the client, yes, I can do this first part of the project as a contract, and we'll see how things go from there.

 

For example, a fixed-price contract or hourly contract that involves no more than two or three hours of work. Then the contract is closed. If the client seems to be treating me fairly during that contract, and leaves feedback that I feel is fair, accurate, beneficial... Then I could agree to additional contracts that cover more work.

 

The advantage of a limited contract is that it is more feasible and less painful to refund it entirely and thus eliminate public feedback if the feedback is horrible. That won't eliminate the impact of private feedback. But it is something.

Great advice, thanks Preston ๐Ÿ™‚

Risking a reputation is friggin worrying.

How can you see that a client has a history of giving low feedbacks? I have never seen a client's previous feedbacks. Is there a way to do it?

tlbp
Community Member

https://cl.ly/1694704e4883

 

Look at the client's recent history on their job post.

adenergiser
Community Member

is this like a pro feature for paying freelancers?


@Muhammad Waqar A wrote:

is this like a pro feature for paying freelancers?


 No, for top rated ones.

 

adenergiser
Community Member

as you are managing an agency,  can you reply to my thread , I really need help with agency management. 

https://community.upwork.com/t5/Freelancers/How-to-best-manage-upwork-agency/m-p/528762

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