Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Current Billing Cycle

weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
1 of 39

Hi Upwork

My Current Billing Cycle is from Apr 22, 2019 — May 21, 2019, & today is May 22, 2019. I still not get my available connects ? I would like to know when ? Please help me!

Waiting for your response.

Murat

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 39

Hi Murat,

 

Thanks for reaching out to us. I checked and it seems that your billing cycle will start on 22-May, UTC. Please allow 24-hours for the connects to be credited to your account. If the connects do not get credited after 24-hours, please reach out to us, and we'll assist you further.

 

Thank you.

~ Aleksandar
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
3 of 39

Thank you for reply to me. I still not get my available connects! I wonder if there is a problem ?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 39

Hi Murat, 


If by 23-May, UTC, your connects do not get automatically credited, please come back here on this thread, and our team will assist you further.


~ Avery
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
5 of 39

Hi Avery, today 23-May, UTC. I still not get my available connects Smiley Sad

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 39

Hi Murat,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
7 of 39

Thanks very much sir.

weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
8 of 39

Hi Upwork, today 26-May, UTC. I still not get my available connects ? Please Help!

and I have two questions please answer.
1 if I today switch the plan basic, when I will get my available connects ?
2 and I haven't received all my available connects since I went plus, if I today switch the plan basic I will get my remaining available connects?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
9 of 39

Hi Murat,

 

Thanks for reaching out to us. Our team created a new ticket for you. Kindly, refer to your ticket for more information about your concern.

 

Thank you.

~ Aleksandar
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
10 of 39

Can you please explain it to me
1 if I today switch the plan basic, when I will get 60 available connects ?
2 and I haven't received all my available connects since I went plus, I only get 38 available connects. if I today switch the plan basic I will get my remaining available connects with basic plan 60 available connects ?

TOP KUDOED MEMBERS