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Current Billing Cycle

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
31 of 39

Hi Murat,

 

The charge is being declined by the bank not by Upwork. Unfortunately, we don't have more information about reasons why. You may want to add a different card as a payment method.

~ Valeria
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
32 of 39

Bank said, Upwork have tried to withdraw only money, but have not set how much quantity should be. I would like to know how I can sorted this?

weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
33 of 39

Hi Upwork

Today I got this message from Upwork below.

I have not added any ads to my profile that would violate Upwork Terms of Service. Please help me with this. Can you explain to me what this is and what I shuld do?
Waiting for your respond, have a nice day.
Best Regards

 

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
34 of 39

Hi Murat,

 

I can see that you have followed up on your ticket directly and one of our team members will assist you further as soon as possible. If you have any additional questions feel free to update your ticket, thank you.

~ Goran
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
35 of 39

Is there any problem with my profile? Can I continue send proposal?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
36 of 39

Hi Murat,

 

Please refer to the details our team has shared with you on your ticket, our team will also answer your questions and assist you further as soon as possible on your ticket. Thank you.

~ Goran
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
37 of 39

Hello, Goran

I have updated the information Upwrok requested from me. I still don't get an answer. That's what I want to know. Should I wait for the answer to come, or can I send an proposal? Is my profile active or not?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
38 of 39

Hi Murat,

 

Yes your profile is active and you can send proposals, thank you.

~ Goran
Upwork
weareeditmakers
Ace Contributor
Murat Y Member Since: May 21, 2019
39 of 39

Thank you!

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