Customer Support agent not responding

[maurogeevesy]

Hello,

I opened up a Customer Support request on July 8th, and have not had any further communication from the agent who was dealing with my ticket for 13 days now, despite having left three unanswered messages during that period.

[mwiggenhorn]

I pinged your post so hopefully a moderator will chime in and help you soon.

[maurogeevesy]

Thank you, Mary.

That was kind of you, and I appreciate it.

[prestonhunter]

re: "I hope he's OK, I'm worried about him."

I don't know if you are being sarcastic or not... but that is inappropriate.

If you have any questions, feel free to ask your questions in this thread. Or wait until you hear from Upwork Customer Support.

[maurogeevesy]

My intention was not to be sarcastic, but just to add a little levity to the situation.

[prestonhunter]

Okay... you had no ill intention. But let's avoid that particular line of levity in the future.

[NikolaS · Accepted solution]

Hi Mauro,

I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

Thank you for your patience, 

[maurogeevesy]

Hello Nikola,

I appreciate your help very much, thank you very much.

All the very best,

Mauro