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Customer Support on Job Invites

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Community Guru
Jean S Member Since: Oct 22, 2007
1 of 15

My words since I can't copy and past theirs.

 

Changes have been made to alogrithm 

 

Clients now shown a wider range of freelancers with differen skill sets.

 

This means if you are looking for someone to do your Grant Writing or Edit your book...speciaity services in the Writing Category...they will be shown freelancers from ALL the writing categories, whether they are qualified or not.

 

I am told this is why I'm not getting invitations anymore and why I don't come up in the list for Resume Writers, but an Editor does.

 

This is being done so clients get a wider variey of people to choose from. So if you are a client and you want a speciality you will not always be shown qualified people.

 

But...they realize this is a problem and the "TEAM" is looking for feedback. match-feedback@odesk.com

 

Pity they will not let me post the actual email.

 

 

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Community Guru
Ela K Member Since: Feb 9, 2015
2 of 15

That matches what I have suggested in another thread:

 

I am not using 'translation' as a skill as I am already getting job recommendations and invites for translation jobs regarding languages I don't speak (German to Arabic, French, Albanian etc. etc.). It's too broad a term/category and there are too many translators. One would assume that the Upwork wants us to specialise - it makes matching profiles easier. The opposite seems to be true when looking at search results. That's confusing.

 

When I search for a specific term/skill (that's predefined by this platform) I would expect that term/skill to show up especially on the first page of a list of recommended freelancers. That's pretty reasonable, I think. And I would like to know why people get recommended that work in totally different fields and offer absolutely nothing even close to the skills I am searching for.

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Community Guru
Setu M Member Since: Jan 26, 2014
3 of 15
I think it is widely accepted that search is broken, along with many other core functions and algorithms. However I think an even more important point is that Upwork is listening to the Community and making changes on many grouses posted here. Though all the changes may not be timely or effective, they have have indicated their willingness to self-examine and adjust. That to me is the most important thing going forward.

As such members here should continue to post nuisance problems with the platform, but also give credit to change. After-all there could have be none forthcoming.
---- easy like Sunday morning ----
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Community Guru
Ela K Member Since: Feb 9, 2015
4 of 15

Setu - I agree that it's good that they are listening to us. As they should be.

 

"I think it is widely accepted that search is broken, along with many other core functions and algorithms."

 

Well, I for one cannot just accept that. Because the only reason I am using Upwork in the first place and am paying 10% or my earnings is exactly that: To be able to look for and find suitable clients. 

 

Once I have found one (more by luck these days) and worked (or NOT worked) on a contract I get evaluated in ways that may actually harm my chances of finding more clients.

 

Yes, it's the core functions of this website that are not working properly. Never mind all the other smaller bugs that seem to come up on a daily basis.

 

It is a big problem. Let's not forget why we signed up here.

 

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Community Guru
Jean S Member Since: Oct 22, 2007
5 of 15

What I find worrisome is that someone actually thought the chage was a good idea.

 

It is an indication that they have no idea of what is really happening on this site. They obviously did not consult a freelancer or client to see if someone who works with the system on a daily basis thinks its a good idea.

 

 

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Community Leader
Julie T Member Since: Sep 29, 2011
6 of 15

@Jean S wrote:

What I find worrisome is that someone actually thought the chage was a good idea.

 

 


 They have hired a bunch of Stanford data scientists to develop these algos. Quants live life in the abstract so they tend not to consider the practical real life implications of their work. See the guys who developed the algos for high speed trading on Wall Street. They did not mean any harm, but wound up messing up the markets.  

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Community Guru
Jean S Member Since: Oct 22, 2007
7 of 15

 

 


@Julie T wrote:

@Jean S wrote:

What I find worrisome is that someone actually thought the chage was a good idea.

 

 


 They have hired a bunch of Stanford data scientists to develop these algos. Quants live life in the abstract so they tend not to consider the practical real life implications of their work. See the guys who developed the algos for high speed trading on Wall Street. They did not mean any harm, but wound up messing up the markets.  



Completely agree with you....all that talent that good have done so much good for clients and freelancers...wasted

 

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Community Guru
Stephen B Member Since: Dec 4, 2012
8 of 15

So, to use the old analogy,  you're looking for a plumber, so they tell you " there's only a few qualified plumbers we can find, so you might want to consider one of these plasterers instead. ..

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Community Guru
Jean S Member Since: Oct 22, 2007
9 of 15
Exactly Stephen. So now Editors will get invites to write Grant Applications. Very sad for many of us.
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Community Guru
Setu M Member Since: Jan 26, 2014
10 of 15

@ Ela,

 

What exactly do you mean by "To be able to look for and find suitable clients?"

I had no idea freelancers could search for clients - and to what end? I am actually ignorant on this matter.

 

@ Jean,

 

Based on your 'position' in the community, I would assume that you are more privileged to certain information than others. So stating this "They obviously did not consult a freelancer or client to see if someone who works with the system on a daily basis thinks its a good idea." would seem a bit strange?

---- easy like Sunday morning ----
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