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[bf8204da]

Hello, I had an order from a client, I accepted an offer and completed the order, after I sent the completed work, the client stopped responding to my messages, and only after 19 days I received payment. And I have this situation again, I was talking to the customer and he responded quickly, but after I sent him the work he also stopped responding to my messages. 

[prestonhunter]

If you are getting paid automatically, I do not see what the problem is.

[25005175]

For, me the issue would be the additional 2 weeks before I receive payment.

[07d31611]

Was the clinet's profile verified? Because always prefer to those clients which are verfied by upwork. 

[sofia2008]

It is very important to understand how payments work on fixed price and hourly contracts. No need to contact the client if you have a contract and submit the work properly. On fixed price contract, clients have 14 days to review. If they don't do anything, the amount goes automatically in the 5-day security period the next day. 

14+5=19

You can find ressources in Academy - Upwork Community and the

Help center : https://support.upwork.com/hc/en-us?code=7d9120321701ea959742f250d924b962

[williamtcooper]

Damir,

Once you submit the work, the client has 14 days to either ask for a revision or approve, otherwise Upwork automatically releases the payment. Did you have any other questiions? Have a great day!

[bf8204da]

I will wait for the payment, thank you all for the answer.

[4daa145f]

What can I do about it?

[prestonhunter]

re: "What can I do about it?"

You are asking what you can do about Damir's payment?

You can not do anything.