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2140beec
Community Member

Day 14 Today of None Paying Client In Fixed Contract

I completed voice recordings for a company in the Netherlands from December 4th to 6th, 2023. I uploaded the work on online as requested by **Edited for Community Guidelines**, who assigned the task. Additionally, I sent the completed work through Upwork for payment. The work was approved by **Edited for Community Guidelines**and **Edited for Community Guidelines** on December 7th. A week later, I contacted **Edited for Community Guidelines**, who mentioned sending the work to her company's client and awaiting their approval. However, I have not received any communication from the client, leaving me hesitant to take on any new projects on Upwork.

13 REPLIES 13
PradeepH
Moderator
Moderator

Hi Fernando,

 

I am sorry to hear about your experience with this client. I see that you have already submitted the work on the contract on Dec 11th. The client will have 14 days to review your work and respond to your submission. If there is no response to the submitted work, the submission will be automatically approved and the payment will be sent to you after 14 days.

 

- Pradeep

Upwork

You mentioned that the company was given a 14-day deadline, which expires tomorrow, to respond. However, the company has now changed the status of the payment from "in review" to "work in progress." I have fulfilled all the requested tasks as outlined in the contractual agreement between myself, the client, and Upwork. Our conversations clearly show that the work was reviewed. I am perplexed as to why Upwork allows these companies to change the status of completed work to "work in progress." It seems as if Upwork and **Edited for Community Guidelines**are collaborating in some way. I demand an explanation for this, as it appears that Upwork is not fulfilling its obligation to protect the interests of freelancers like myself. It is important to remember, however, that while we do not control Upwork, we, the freelancers, play a crucial role in its operation or rather, we might not run Upwork but we make Upwork run.

Hello Fernando,

 

I am sorry to hear about your experience with this client and how you feel about it. We apologize for any inconvenience or disappointment you may have faced. We value your work and we strive to create a positive and respectful environment for freelancers and clients to collaborate.

 

I have looked into the job in question and I can see that the client has requested a revision of the submitted work on the milestone. Please take a look at the comment and feel free to communicate with the client directly if you have any questions or concerns. You can resubmit the milestone once you have made the necessary changes to your work. If the client continues to request revisions, you have the option to initiate a dispute. Check out this help page for more information.

 

- Pradeep

Upwork

As you can see from these images, none of my work was regected on this platform where my work was uploaded to. Why are you people so in agreement with your client **Edited for Community Guidelines**and her company while they're running this scam legally on Upwork?

**Edited for Community Guidelines**

Dear Pradeep H

 

Thank you again for your commitment to protecting freelancers. While dialogue is ongoing, may I respectfully offer some recommendations to comprehensively resolve this important issue:

 

1. Conduct a thorough investigation of the claims. Invite affected parties to submit evidence confidentially. Take prompt action if findings validate concerns.  

 

2. Enhance screening and verification protocols for new clients. Standardize ID/address checks to curb fake profiles and multiple accounts.

 

3. Promptly shut down clients engaging in reported fraudulent behavior. Warn others about risks to discourage repeat offenders. 

 

4. Educate freelancers on common scams and how to report issues. Provide template warning messages for suspected scams to inoculate others.

 

5. Consider a reimbursing affected freelancers for proven losses. This restorative gesture could alleviate harm and discourage future bad actors.

 

6. Publish periodic transparency reports. Outline ongoing efforts, resolutions, lessons learned, and plans to stay ahead of deception trends.

 

Working together respectfully yet decisively, I'm confident we can make Upwork even safer. Please let me know if there are any other ways I may constructively contribute. The wellbeing of your valued freelancer community is of utmost importance.

 

Thank you in advance for your consideration. I have full faith in Upwork's commitment to doing right by all users.

 

Respectfully

Fernando

crart
Community Member


Fernando S wrote:

we might not run Upwork but we make Upwork run.


This. UW should get it on sticky notes and slap it on their computers so they remember.

a304bdf0
Community Member

e03136ba
Community Member

I'm so sorry that you've been conned by them too! There are several threads about them on here and many more on other sites too. UpWork is aware of this but I've yet seen any action taken as the "client" is still active on the site and still inviting people to be scammed! I found these threads because I got suspicious halfway through and felt something was very off about them. This has been going on for ages, it seems. You may want to add your experience to the two threads posted above in the hopes that if we all keep talking about it, UpWork might do something about removing them. They are definitely intentionally and knowingly abusing the UpWork system and scamming the hardworking freelancers who are here to try and make a living. It is utterly shameful! 

spectralua
Community Member

Job post you are talking about..

Is it closed or still collecting proposals?

How many freelancers applied?

How many boosted proposals there?

0e5be517
Community Member

I'm dealing with a claim through UpWork right now and they aren't responding to the person from UpWork either. Money in escrow.... UpWork should release it. Simple. I'll keep it updated as it comes!

Currently dealing with the same issue now. I'm relatively new to UpWork but found the same issues many had encountered on here with that same client. I have money being held in escrow currently after 2 seperate delays by the client (**Edited for Community Guidelines**). The person in question (**Edited for Community Guidelines**) even confirmed her approval of my submissions and indicate she would release payment. She did not and requested another revision of work. 

After taking the matter to disputes. It was resolved immediately with the client.

Hey Jonathan. What was the outcome of your dispute? It would be really helpful to know as I am disputing this same client right now.

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