May 15, 2020 04:12:57 PM Edited May 15, 2020 05:21:42 PM by Joanne P
Hi Community,
I needed to buy connects, so I added a new debit card details and proceeded to checkout. Upwork returned an error message: "Payment was declined"
Well, I repeated this a few more times since I was sure I had funds in my card. After a while I received notifications from my card service ptovide(My bank) that Amounts resulting to $4 had been deducted from my card. I was not given any connects though!
Any help, please. Thanks!
May 15, 2020 05:25:30 PM by Joanne P
Hi Dickens,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 15, 2020 06:18:48 PM by Dickens O
Hi Joanne,
Unfortunately no ticket has been opened by support yet. Would appreciate if I had a ticket open. Thanks!
May 15, 2020 06:01:17 PM by Monica C
Me too, but the system dont complete, and i dont have any new connects!
May 15, 2020 09:49:11 PM by Aleksandar D
Hi Monica, and Dickens,
I checked and it seems that one of our agents already reached out to both of you via a support ticket to assist further.
Thank you.
Jul 9, 2020 12:01:43 AM Edited Jul 9, 2020 12:15:16 AM by Goran V
Can someone help me? The situation is also the same. I bought connects with 900+php last night and tried it several times cause of the message "payment declined". I checked it this afternoon and it went 676 php. Still no connects but deducted balance on my debit card. Please help
**Edited for Community Guidelines**
Jul 9, 2020 12:13:38 AM by Goran V
Hi Karl,
One of our team members will reach out to you via ticket as soon as possible and will assist you further. Thank you.