Jul 13, 2020 07:29:00 PM by Stephen M
I withdrew funds Friday last week through Mpesa. Its now five days and still waiting. Upwork say they are following up with the payment processor, but nothing positive has come out of it. Please help. Five days is a long time for a process that usually takes less than half an hour.
Solved! Go to Solution.
Jul 13, 2020 08:19:22 PM by Aleksandar D
Hi Stephen,
I'm sorry to hear about your withdrawal. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 13, 2020 08:19:22 PM by Aleksandar D
Hi Stephen,
I'm sorry to hear about your withdrawal. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 29, 2020 05:24:39 AM by PETER K
I made a withdrawal through M-Pesa as well and 24 hours down the line I am yet to recieve the money. How do I reverse the funds so that I can withdraw using another payment method?
Nov 29, 2020 05:31:25 AM by Goran V
Hello Peter,
Please allow for 1 business day for your funds to be transferred to your account. If you haven't received your funds after one business day, let me know here and our team will assist you further. Thank you.
Aug 28, 2020 11:18:41 PM by Daniel K
Aug 28, 2020 11:46:53 PM by NikolaS N
Hi Daniel,
I am sorry for the inconvenience this has caused. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. Thank you for your patience.
Sep 5, 2020 02:15:14 AM by Daniel K
I made a withdrawal 10 days ago via Mpesa. That money was a payment of a month's long work. Upwork said their payment processor was doing a compliance review. They later asked me for verification documents which I promptly sent and they confirmed everything had been updated. I haven't received my money yet and Upwork support keeps saying there's nothing they can do. I am fully dependent on the money I earn on Upwork. My daughter is ill and I'm stuck. Upwork should treat issues of payment with a little bit more urgency. It's so agonizing to have to wait so long for money you worked so hard to earn.
Sep 5, 2020 03:51:23 AM by Daniel K
What is a few business days supposed to mean? A few days could even be a full month.
Oct 2, 2020 01:13:40 AM by Myra M
Hey Daniel,
Was your issue resolved? How long did you have to wait?
Oct 3, 2020 12:45:46 AM by Daniel K
Yes, it was. I waited for 12 days for the withdrawal to be reversed.
Oct 3, 2020 01:27:33 AM by Myra M
Oct 3, 2020 09:04:44 AM by NikolaS N
Hi Myra,
I am sorry about the inconvenience this has caused. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. Thank you for your patience.
Oct 4, 2020 11:45:29 PM by Myra M
Thank you, Nikola.
Might you know how long this might be expected to take? Things are going awfully wrong.
Oct 5, 2020 12:47:15 AM by Aleksandar D
Hi Myra,
Our team responds to the tickets in the order they were received. I already followed up with the team handling your case and you can expect an update on your support ticket very soon.
Thank you.
Nov 15, 2020 04:19:53 AM by Simon M
I requested payment by Mpesa about 24 hours ago am yet to receive the funds. Kindly help.
Nov 15, 2020 05:58:11 AM by NikolaS N
Hi Simon,
I checked and it seems that you already created a support ticket for the issue you are experiencing with receiving your funds. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Oct 4, 2020 11:49:36 PM by Myra M
I'd also like to know, should I continue working and should I receive other payments? I am concerned whether this is a problem with my account or simply with your payment processor.
Oct 3, 2020 09:15:10 AM by Daniel K
I know how frustrating it can be. If it's about the one-time compliance review I suggest asking them to try cancelling the withdrawal and refunding the cash to your Upwork account. The compliance review can take really long. Try asking for a cancellation and then withdraw through another method.
Oct 4, 2020 11:46:44 PM by Myra M
Thank you.
It is not about the compliance review though. I don't know what it is about.
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