Re: Delayed withdrawal through MPESA

b_kimuyu · ‎11-27-2019

I raised a ticket (#27201821) regarding my withdrawal 3 hours ago and still no response?

g_vasilevski · ‎11-27-2019

Hi Ben,

Please allow up to 24 hours for the funds to be loaded on your account. If you don't receive them after 24 hours let us know here or on your ticket and our team will initiate a trace on your transaction. Thank you.

~ Goran

jamespeters999 · ‎04-20-2020

Hello,

My issue ID is 28351315.

I raised it three days ago and it has not been solved. My bank informs me that it has reversed the amount to Upwork. The same has not been updated on my account.

Please help.

BojanS · ‎04-20-2020

Hi Cornelius,

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

~ Bojan