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Delayed withdrawal through MPESA

b_kimuyu
Active Member
Ben K Member Since: Nov 19, 2019
1 of 4

I raised a ticket (#27201821) regarding my withdrawal 3 hours ago and still no response?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Ben,

 

Please allow up to 24 hours for the funds to be loaded on your account. If you don't receive them after 24 hours let us know here or on your ticket and our team will initiate a trace on your transaction. Thank you.


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jamespeters999
Active Member
Cornelius K Member Since: Mar 2, 2019
3 of 4
Hello,

My issue ID is 28351315.

I raised it three days ago and it has not been solved. My bank informs me that it has reversed the amount to Upwork. The same has not been updated on my account.

Please help.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Cornelius,

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.


~ Bojan
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