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Delayed withdrawal through MPESA

I raised a ticket (#27201821) regarding my withdrawal 3 hours ago and still no response?

Retired Team Member
Retired Team Member

Hi Ben,


Please allow up to 24 hours for the funds to be loaded on your account. If you don't receive them after 24 hours let us know here or on your ticket and our team will initiate a trace on your transaction. Thank you.

~ Goran


My issue ID is 28351315.

I raised it three days ago and it has not been solved. My bank informs me that it has reversed the amount to Upwork. The same has not been updated on my account.

Please help.

Hi Cornelius,


I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.


Thank you for your patience.

~ Bojan
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