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bigphoenix
Community Member

Delete/deactivate agency account and retain individual freelancer account

Hello,

When I migrated from Elance to Upwork, Upwork gave me an option to make profile and I chose agency account.

I've never used its perks & I am the only team member in my agency. I've completed all the projects and never had any other team member.

Now, upwork has made some changes and connects are no longer free and even agency plus account doesn't come with connects like it used to. On the other hand, individual freelancer PLUS account  still comes with 70 connects and I only need to pay $14.99. So, it doesn't make any sense to keep an agency account since individual freelancer has everything I want.

My question is to confirm whether my individual account profile will still have all the testimonials, work & earnings history  after deleting my agency profile? Will I lose anything?

Would I still be able to connect/communicate to my previsous clients through already open message dialogs/channel from past projects?

Do you have any suggestions before I delete agency profile?

 

Thanks,

Abhay

 

ACCEPTED SOLUTION

Hi Abhay,

 

I`m sorry about the confusion.
I have checked the details with our team and can confirm that the contracts will be showing on your freelancer profile after you have closed your agency.
Unfortunately we can't close your agency until all of your active and archived proposals are withdrawn. If you have any additional questions let me know here or feel free to post them on your ticket directly. Thank you.

~ Goran
Upwork

View solution in original post

20 REPLIES 20
vastarpara
Community Member

Abhay,

I have the same questions 2 years ago but still not, I get the proper answer.


ABHAY S wrote:

Hello,

When I migrated from Elance to Upwork, Upwork gave me an option to make profile and I chose agency account.

I've never used its perks & I am the only team member in my agency. I've completed all the projects and never had any other team member.

Now, upwork has made some changes and connects are no longer free and even agency plus account doesn't come with connects like it used to. On the other hand, individual freelancer PLUS account  still comes with 70 connects and I only need to pay $14.99. So, it doesn't make any sense to keep an agency account since individual freelancer has everything I want.

My question is to confirm whether my individual account profile will still have all the testimonials, work & earnings history  after deleting my agency profile? Will I lose anything?

Would I still be able to connect/communicate to my previsous clients through already open message dialogs/channel from past projects?

Do you have any suggestions before I delete agency profile?

 

Thanks,

Abhay

 


Please let me know if you get anything from other community members.

Thanks in advance!

g_vasilevski
Retired Team Member
Retired Team Member

Hi Abhay,

 

Freelancer and agency profiles are two different profiles. When you close the agency profiles the message rooms that have been created under your agency will be closed as well. 
The projects that you`ve been working on under your agency will not be transferred to your freelancer profile once your agency profile is closed. 
If you have any additional questions let me know, thank you.

~ Goran
Upwork

Thanks Goran.

I'm trying to close my Agency account and I keep getting the message:

  • Close all open proposals associated with the company

I know the solution but it would take time. I've close all the active proposals but there are over 500 ARCHIVED proposals which is why I think it's giving me an error. It would take ages to open and withdraw these archived jobs. Can you help?

 

"The projects that you`ve been working on under your agency will not be transferred to your freelancer profile once your agency profile is closed."

Could you please confirm on this? Since I got the official email saying "We're sorry to hear that you wanted to close your Agency Account. But we respect any decision you have or make. Because of this, you'd like to know if you'll be able to retain your information such as the earnings and feedbacks. I'd be happy to explain.

Abhay, I am pleased to inform you that all those information will remain on your personal profile."

 

Hi Abhay,

 

I`m sorry about the confusion.
I have checked the details with our team and can confirm that the contracts will be showing on your freelancer profile after you have closed your agency.
Unfortunately we can't close your agency until all of your active and archived proposals are withdrawn. If you have any additional questions let me know here or feel free to post them on your ticket directly. Thank you.

~ Goran
Upwork

Hello Goran,

 

I am new here, I need to deactivate my agency profile temporarily .So if it gets deactivated once , can i further recreate it under the same profile name .

 

 

Please help me here 

Hi Tushar,

 

Our team can reopen your agency profile if you choose to close it temporarily. If you have any additional questions let me know, thank you.

~ Goran
Upwork

Hello Goran,

 

I am trying to delete the agency profile , but due to a cancelled  project i am unable to do that. Please help me . I am sharing the cancelled project here--

 

**Edited for Community Guidelines**

 

Please guide me , how can i leave the team .

 

Looking forward 

Thanks

Hi Tushar,

 

The reason why you can't close the agency is because you`re not the owner of the agency but a team member. 

To leave your agency:

  1. Go to Settings â€º My Teams
  2. Select Leave Team from the Actions list

 

~ Goran
Upwork

unable to leave the team ,please check screenshot as attached.

Thank you for the follow up Tushar,

 

Our team will assist you further directly on your ticket.

~ Goran
Upwork

How can i close my agency profile. Cant see any setting option in my agency profile and in my freelancer profile setting there is no option to close agency account. pls help

Also when i created freelancer account i had 20 connects and after creating agency account my 20 connects are now 0. why is that?

after closing my agency account will i get back my 20 connects? or how can i get them back?

Hi Piyush, 

 

I checked your account, and it looks like you are an exclusive member of your agency. As an exclusive member, you work as part of the agency. Your profile and proposals are branded with the agency to make the agency’s part in the work relationship clear to clients. All contracts payments are paid out to the agency. 

 

As requested, your agency account has been closed. 

~ Joanne
Upwork

Thanks for your reply. Now will i get back my 20 free connect back?

Hi Piyush,

 

I checked and can confirm that free Connects were already credited to your account. You can find more information about your Connects on your Connects history tab.  

 

Thank you,

~ Nikola
Upwork
6c28c56f
Community Member

Hi Nikola,

 

I am new here and I have created both a freelancer profile and an agency profile as I was prompted to do so while creating my account.

 

Now my queries are:

1. What is the difference in benefits of both the profiles?

2. Currently, I am the only member of the agency? Do I need it in the beginning if I have to do all the work myself?

3. Do I need to buy connects in both cases?

4. My freelancer's profile shows 50 free connects but it also displays the message that I can only view. If I cannot use them what is the purpose of free connects?

6c28c56f_0-1639511790023.png

 

I just want to get started first on Upwork. I can build a team later if I get more work.

 

Request you to help me.

 

Thank you

- Hari

 

BojanS
Community Manager
Community Manager

Hi Hari,

 

An agency is a business that sells the services of multiple freelancers on Upwork. We’ve created a guide to agencies to help you decide if an agency is right for you. You can also check out this help article to learn more about agencies. Agency plus gives agencies access to build their team and purchase shared agency Connects. 

 

As an exclusive member of your agency, you won't be able to use your freelancer membership plan/Connects. Exclusive agency members can only work on contracts under the agency. To update your exclusivity, log into your Upwork Agency account and look under Settings - Members and Permissions.

 

Thank you! 

~ Bojan
Upwork

i am also trying to close down only my agency account from current account but unable to proceed it from Seetings. it keep show me "In order to close an agency, please contact customer service"

 

what to do now..!

Hi Pravin,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork
diyatechlab
Community Member

Hello Goran

 

I need to Close Mine Agency Profile For Temporarly time. Then after some time I need to create agency profile again Is it possible to do that or Once we Close agency I can't never create an agency again with the same freelancer account

 

Thanks In Advance

Hi Jayesh,

 

In this case, I would recommend you switch to the Agency Basic plan for the time you're not intending to use your Agency. You can also manage your visibility during this time so you can control who can find your agency freelancer's profile in the marketplace.

 

~Andrea
Upwork
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